CRISIS!

• If Banner is down, inform the staff on duty and follow the instructions on the CRISIS referral sheet.
• If unable to connect to Banner or any other network system on campus (i.e. Internet, FirstClass, etc.), alert the staff person on duty and look over the Network Connections section of the HelpDesk Referral page.

Other Banner Referrals

• Remember to copy (CC:) the secondary staff member!
• If the primary contact is unavailable, refer to the secondary and CC: Terry Ballantyne. If both primary and secondary contacts are unavailable, refer to ONLY Terry Ballantyne!
• In addition to the referrals for common problems, there are also Banner referrals for each department. If a user reports a problem not listed in the common problem categories, refer the log by department!
  

Banner 7 Referral List

Support by Department

Support by Banner Module

Support by Product/Application

Web for Employees/Student Referrals

• If there are problems with Access to Grades/Web for Students, direct the user to the Registrar's office.
• If there are problems accessing Web for Faculty or Staff, direct the user to Bethann Coppi in Human Resources.

• Information Services
• Date Created: April 8, 2003
• Last Modified: June 17, 2008
• Expires: July 1, 2009