Printing
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Passwords

Printing

1. Information
   
1. Printer model (listed on printer)
2. Type of computer - Mac or PC
2. Printing Troubleshooting
1. Quit out of Banner and log-in again. Remember to log into the Firewall again!
2. Restart the computer.
3. Try to print from another application like Microsoft Word or FirstClass.If printing is unsuccessful from another application, continue with the steps in "I Can't Print" - HD Troubleshooting Procedures.
4. Send a job from Banner to another printer nearby.
5. Refer to Banner Referral if unable to resolve after consulting the staff person on duty.
3. Additional Help Resources
1. Banner Conference - Users can read announcements and post questions to the Banner conference on FirstClass. Open FirstClass and then go to Wellesley Conferences > Banner >Wellesley Banner.
   

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1. Check Helpdesk whiteboards to see if Banner is down. Banner is usually down Thursday mornings from 8am-11am.
2. Make sure that CAPS LOCK is not on. Usernames and passwords are case-sensitive and they are never capitalized.
3. Check if the user is logged into the Firewall.
4. Check if user is trying to log-into Banner within 2 minutes of logging into the Firewall.
5. Make sure the user is logging in with their Banner password and not their Domain password. They are two different passwords.
6. Make sure they are using Internet Explorer on a PC and Safari on a Mac..
7. Log out of Banner and log back in.
8. Restart the computer.
9. Try to log into Banner 7

1. Past users of Banner may not have updated their Banner shortcut after Banner switched to a secure server. Make sure the URL they are trying to visit is https://banner.wellesley.edu . Change the Target of the icon on their desktop to be the correct URL.

   Banner self serve for payroll changed the url to: https://bannerss.wellesley.edu:4453 after the upgrade on Oct. 31, 2005.

1. Users sometimes get this error message if they are logged into Banner when they shut down the server for the weekly updates on Thursday morning.

Passwords

          Problem: User receives this error: "Account expired on (some date)."
          Solution: Refer to Banner Account Access referral (Deb Wilson) for an expiration date change.
   
    Password Expired or About to Expire:         

          Problem: User receives a message indicating that their password will expire on (some date).
          Solution: The message is a reminder to have the user change their password before the given date.

    Forgotten or Lost Passwords:

• If a user is unable to log into their Banner account because they forgot or lost their Banner password, refer the log to the Banner Password Problems referral (Deb Wilson) for a password reset.
  

    Banner Passwords:

• Banner/Oracle are the same password

        Other Banner related passwords:

• Web for Employees
  • UserID and PIN needed. UserID is their Banner ID number.
  • Users should contact Human Resources (Bethann Coppi) if they need help with this password.
• Access to Grades
• UserID and PIN needed. UserID is their Banner ID number.
• Users should contact the Registrar's office if they need help with this password.

• Fitz and Focus have been retired. If a user calls about either server please have the user call David White for a web password and a new SSO password with  access to Discoverer (aka Disco) for budget viewing.

• Information Services
• Date Created: April 8, 2003
• Last Modified: June 13, 2008
• Expires: July 1, 2009