Faculty/Staff Computing HelpDesk Firstclass Troubleshooting

The Ultimate HelpDesk Firstclass Troubleshooting Documentation

Contacts Folder and Address Book

Sharing Personal Mail Lists

1. Open your Contacts Folder/Address Book and drag a mail list to the header of a new message. It will appear in the Attachments field.
2. Complete the message as usual and send it to a FirstClass user.
3. The recipient can drag the attached mail list to her/his own Contacts Folder/Address Book.

How to reactivate the Contacts Folder/Address book

• If you have moved your Contacts Folder/Address Book to your mailbox or within a folder, or if you renamed your Contacts Folder/Address Book, it will not work.
• The Contacts Folder/Address Book should stay on your FirstClass Desktop. If you move it somewhere else and then create a new address, FirstClass will create a new Contacts Folder/Address Book on your FirstClass desktop where it wants the Contacts Folder/Address Book to be.

To fix this:

1. Delete new Contacts Folder/Address Book on desktop (if there is one).
2. Move your Contacts Folder/Address Book back to your FirstClass Desktop and try using an address.
3. Make sure you only have only one Contacts Folder/Address Book and that it does not contain another Contacts Folder/Address Book within it.
4. Exit from FirstClass and log back in.
5. Try using an address in your Contacts Folder/Address Book again. If it doesn't work, create and save a new address. Your old addresses should now be accessible

Printing Address Book & Personal Mail Lists

To print out the Contacts Folder/Address book:

1. Open the Contacts Folder/Address Book.
2. Press CTRL+P on a PC or APPLE + P on a Mac.
3. A window will appear asking the user whether they want to print the entire window or only the selected items. Select Window and click OK.
4. A print window will appear asking the user to select a printer. Click OK.

To print out a personal mail list/contact:

1. Open the Contacts Folder/Address Book.
2. Open the personal mail list or contact.
3. If it's a contact, click on the desired tab - Voice/Fax, Email/URL, Address, Notes or Attachments.
4. Press CTRL + P on a PC or APPLE + P on a Mac.
5. A print window will appear asking the user to select a printer. Click OK.

• Erin Foti, efoti@wellesley.edu
• Information Services
• Date Created: January 4, 2007
• Last Modified: August 20, 2007
• Page Expires: August 1, 2008