IS Logo

Faculty/Staff Computing HelpDesk
Firstclass Troubleshooting

The Ultimate HelpDesk Firstclass Troubleshooting Documentation

Error Messages

Mailbox is full

Sorry. Your message could not be delivered to:
Wendy Wellesley (Mailbox or Conference is full.)

This means that the recipient has filled their quota. See the Mailbox Issues Tab above.

 

Mailbox rules is set to reject this email

Sorry. Your message could not be delivered to:
Wendy Wellesley (Message was rejected by the recipient.)

The recipient has set up MailBox Rules to reject your message. Your message may be showing up as SPAM and being transferred to a SPAM folder. Contact the recipient to let them know that you are sending them an email.

 

Cannot connect to FirstClass

Sorry there is no FirstClass server with that name on the network. Check your connection setup. [1044]

This means that you are not connected to the network. Check the FirstClass Settings.

 

Mailbox rule is set to file this message in a folder that doesn't exist

Sorry. Your message could not be delivered to:
Wendy Wellesley (Mailbox has been deleted. Try re-entering the address.)

The recipient has mistakenly set up Mail Rules to send your message to a folder that doesn't exist, probably by typing in the wrong folder name while creating the rule.

Sorry that document is damaged and cannot be accessed [1007]

If this happens to a user, alert the staff on duty who can contact Leonor in Systems and Networks. This can usually be fixed, but you should advise the user not to do anything further with their mailbox until an administrator can look at it.

Logins disabled [1035]

You only get three tries to type your password correctly. After that you need to wait 5 minutes before your correct password will work.


Summarizing into Word files

Some messages contain special links to Internet content that cause the text to paste incompletely into Word when copied from a message summary. These are more likely to occur in messages that originate from other mail systems. If you see the link symbol in your summary you should delete it before continuing or choose another backup method. Full URL links that were simply typed into the message (e.g., http://www.wellesley.edu) do not cause this problem.

 

Trying to unsend message to on-campus address

Sorry, your message could not be unsent from the following recipients:
Name (Message link could not be found.)

You cannot unsend any message that was: 


Trying to unsend message to off-campus address

Sorry, your message could not be unsent from the following recipients:
" Name" <email address>, Internet (Message link could not be found.)

You cannot unsend messages once they leave the FirstClass server. This happens with non-Wellesley accounts or if you type in the recipient's email address (___@wellesley.edu) instead of their FirstClass username.


FirstClass FAQs Helpdesk Binder Quick Fixes Referrals Computing at Wellesley