Faculty/Staff Computing HelpDesk Firstclass Troubleshooting

The Ultimate HelpDesk Firstclass Troubleshooting Documentation

General Preferences

Making FirstClass the Default Email Client

To make FirstClass the default email client on a Windows computer:

1. Open FirstClass.
2. Go to the Edit menu > Preferences.
3. Click on the General tab.
4. Check Register FirstClass as the default mail client.

To make FirstClass the default mail client on a Mac OS X v.10.2 computer:

1. Go to the Apple Menu > System Preferences.
2. Double-click on the Internet icon.
3. Click on the Email tab.
4. In the Default Email Reader, choose Select...
5. From the Applications folder, select FirstClass.
6. Click OK

To make FirstClass the default mail client on a Mac OS X v.10.3 & v. 10.4 computer:

1. Go to Go > Applications.
2. Double-click on Mail.
3. This program may ask you to register your email account, but if you don't plan to use this software it doesn't matter what you enter in the fields. Click OK and Ignore until you get to the program.
4. Go to Mail > Preferences.
5. Click General.
6. In the Default Email Reader, choose FirstClass.
7. Quit Mail.

Automatic Reply

To turn automatic reply on:

1. Go to Edit > Preferences > Messaging tab (in OS X go to FirstClass > Preferences).
2. In the Local Mail field, change to Yes. (Note: We don't recommend setting Internet Mail to yes since it can cause infinite mail loops.)
3. In the Reply text field write a short message (250 character limit).
4. Click Apply.
5. Click OK.
6. Test the auto-reply.

Note: With the July 2007 server upgrade, your auto-reply will be sent only once per day to each sender. This will help avoid bouncing auto-replies with another account. (We do still recommend not setting an auto-reply for Internet mail whenever possible because of the risk involved in replying to spam.) This change affects any version of First Class that the user may have.

Adding Signatures to Messages

To add a signature:

1. Go to Edit > Preferences > Messaging tab, in the Initial Content sub-tab (in OS X go to Firstclass > Preferences, and in earlier versions of FirstClass it is under the Signature sub-tab)
2. In the Signature text field type the text that you would like to appear at the end of your e-mail messages and conference postings.
3. Check Automatically add signature to new messages checkbox if you want the signature text added to every message that you post.
4. Click Apply.
5. Click OK.

To insert the signature to an individual message:

• Go to Edit> Insert > Insert Signature.

Grouping Not Occuring

If a user's messages aren't grouping (threading) anymore:

1. Open the mailbox or conference that is not grouping.
2. Go to View > Change View Properties
3. Click on the Sorting tab.
4. Make sure that Group items on has something selected. If not, select Subject or whatever the user's preference is.
5. Click Apply.
6. Click OK.

Adding/Removing Buttons to the Toolbar

To add a button to the toolbar:

1. Open the window where you would like to add a button.
2. From the View menu choose Toolbars then Customize Toolbars.
3. Choose a category of buttons using the pull-down menu in the field labeled Categories.
4. The Buttons section of the Customize Toolbars window shows you icons for all the buttons in the selected category.
5. Arrange windows so that you can see the entire Customize Toolbar window as well as the toolbar of the window that you would like to customize.
6. Drag the button from the Customize Toolbar window to the toolbar at the location where you would like it to appear. You can also drag a spacer to any location on the toolbar.
7. Click Close.

To remove a button from the toolbar:

1. Right-click (Windows) or CONTROL-click (Macintosh) on the button and choose Remove Button.

For more information about Toolbars, go here.

• Erin Foti, efoti@wellesley.edu
• Information Services
• Date Created: January 4, 2007
• Last Modified: August 24, 2007
• Page Expires: August 1, 2008