Launch a web browser. If the user is redirected and prompted to authenticate, have them
enter their domain user name and password.
If the user continues to be redirected, they may need to clear
the cache and quit the browser (this is crucial, don't just ask the user to close the browser because
that does not quit the application). If this doesn't help and they're using Safari, they may need to reset
Safari.
Can they access on-campus resources (FirstClass, www.wellesley.edu,
NTM)?
Can they access off-campus pages? Try having the user
test Microsoft's website since
most Mac users don't have it in their browser's cache.
When did they lose their connection?Have they connected
before on this machine?
Check to see if the yellow ethernet cord is securely connected both
to the back of the Mac and to the drop.
Try restarting.
2. Check and Release the IP address
From the Apple Menu, select System Preferences
In the System Preferences window, click the Network preference
pane.
The Network pane will open. In the Showfield, make sure Built-in
Ethernet is selected from the pop-up menu. If Built-in Ethernet
is not an option, the network card is not functioning properly and
you should refer to Repair.
Click the TCP/IP tab and check the IP address. It
should read 149.130.xxx.xxx.
If the IP address is correct, have the user clear the browser's cache
and restart the computer. Verify the connection after the reboot.
If the IP address is incorrect:
In the Configure field choose Manually.
Click Apply Now.
In the Configure field choose Using DCHP.
Click Apply Now again. This
should renew the computer's IP address to 149.130.xxx.xxx.
If it does not, take note of the incorrect IP address in the
log and ask for the drop number if the user can see it. Refer
the log to Cable.
