If new faculty/staff have not received their FirstClass and Domain account information, make a log with the following:
• Get full name, department and extension.
• Refer to Deb Wilson.
• If it is a faculty member, Deb will have to verify with
the Dean. If it is a staff member, she will have
to verify with Human Resources before creating the account.
Cross-Registered Students:
Students
should have received their FirstClass and Domain account information at the email address on record with the Registrar. If they have not, they need to come to the HelpDesk and present
their IDs. Their ID number should be typed in the log.
Auditing Students:
Auditing
students most likely do not have an ID and therefore do not need to come
to the HelpDesk.
When filling out a request for a new account please provide
the following information:
1. Full name as requested for the account - verify spelling
2. Current email address if they have one
3. Phone number where they can be reached off campus
4. Name of the course
5. Name of the professor
After you have gathered this information, the staff-on-duty
should attempt to contact the professor and confirm the "auditor" status.
(If the professor is not readily available, Deb will verify before the creation
of the temporary account.) The log should then be referred to Deb Wilson, who
will "flag" the account to delete it at the end of the semester.
