Repair staff handle logs regarding hardware problems. Hardware is the physical equipment that is not media-specific. Examples are broken mice and keyboards, jammed printers, and computers that will not boot. Requests for new mice, keyboards, and printers also go to Repair, but see the all other requests see Upgrades.
1. Do not email the log.
2. Make sure REPAIR is in the referred field.
3. Make sure the log is marked unresolved.
4. Specify the hardware information, such as computer or printer model.
Our repair guys check the logs, but only those with Repair
in the referred field and that are marked unresolved. Because of this,
please be careful!
All of the computers on campus are locked down. If a user
is changing offices, getting new carpeting, or just rearranging their furniture,
they need to have the computer unlocked so they can move it. Repair has the
key to the lock.
When a user calls
and asks that a computer be unlocked, always ask the following questions:
• When do they need the computer unlocked?
i.e. - If a painter is coming in at noon that day, then the computer needs
to be unlocked right away. However, if the computer doesn't need to be
moved until next week, then Repair can take their time.
• Is the room or office locked?
Who will be there to open the door for Repair?
• If there is more than one computer in the room,
ask the user to label it. They can do so by sticking a note on
the computer that says "Move Me Please!"
