Faculty/Staff Computing HelpDesk Phone Operator Instructions Policy

Policy

Representing the College

Remember that some callers may be calling Wellesley for the first time. Be polite, articulate, and even conversational. Strive to be helpful, but if you cannot answer all their questions, simply transfer the call to the appropriate office.

Helpful resources include:

• Campus Website
• Campus directory
• Telephone directory (fax numbers are listed on one of the last pages)
• R25 Calendar Events

Confidentiality

Generally, most callers will ask to speak with a specific office or faculty/staff member. You may reveal faculty/staff phone numbers to callers.

Student information must remain confidential. Only e-mail addresses are public. Never provide a student's phone number, Residence Hall, etc.