Central Systems Referral List

(Banner & other central systems)

When you refer a log to the primary contact, always copy (CC:) the secondary contact.
If the primary contact is out, then refer to the secondary and copy Terry Ballantyne (Terry Ballantyne).
If both the primary and secondary contacts are out then refer the log to only Terry Ballantyne (Terry Ballantyne).

PROBLEM CATEGORY	SPECIFIC PROBLEM	PRIMARY CONTACT	SECONDARY CONTACT	Back up Referral Terry Ballantyne
NEW ACCOUNTS	Need new Account - must send in form first.	Deb Wilson	Brad Alexander	Terry Ballantyne
FIREWALL	Firewall is down	Tim Cantin
PRINTING	All printing problems	Brad Alexander	Al Abate
ACCOUNT ACCESS
	How to complete account request forms	Deb Wilson	Maureen Williams
	Password problems - Firewall	Deb Wilson		Terry Ballantyne
	Password problems - UNIX	Deb Wilson	Brad Alexander	Terry Ballantyne
	Password problems - Oracle/Banner	Deb Wilson	Sue Meeks	Terry Ballantyne
	Datamart problems	Deb Wilson		Sue Meeks
	SQL access	Sue Meeks	Maureen Williams	Terry Ballantyne
	High Level SQL access/with Dept'l User	Maureen Williams	Janet Thompson	Terry Ballantyne
	Banner Forms	Deb Wilson	Maureen Williams	Terry Ballantyne
POPULATION SELECTION		Janet Thompson	Terry Ballantyne
LETTER GENERATION		Janet Thompson	Mary Sprague	Terry Ballantyne
BANNER SELF SERVICE		Mary Sprague	Sue Meeks
SYSTEM ISSUES	Hung job	Brad Alexander	Leonor Martins	Terry Ballantyne
	Can't connect	Brad Alexander	Leonor Martins	Terry Ballantyne
PROCARD		Judy Hall	Terry Ballantyne
ONE CARD		Marie Zou	Janet Thompson	Terry Ballantyne
ONLINE DIRECTORY		Marie Zou	Janet Thompson
CLASSLISTS		Mary Sprague	Mike Sullivan
BUDGET VIEWING		Judy Hall	Maureen Williams
MICROSOFT ACCESS		Judy Hall	Amy Michelson
DATAMART		Tony DiPesa	Mike Sullivan
RESOURCES25		Janet Thompson	Mary Sprague	Terry Ballantyne
CRYSTAL REPORTS		Janet Thompson	Anne Manning
INSTITUTIONAL DATA DIRECTORY		Mike Sullivan	Terry Ballantyne
ODBC		Mary Sprague	Janet Thompson
Visual Basic		Judy Hall
Oracle Discoverer		Maureen Williams	Judy Hall
Oracle Reports		Marie Zou	Tony DiPesa
APEX		Janet Thompson	Qiong Dai
Oracle Forms		Tony DiPesa	Marie Zou
Oracle Portal		Mary Sprague	Terry Ballantyne