Wellesley College Information Services Wellesley College
Information Services

Macintosh CCA Troubleshooting

I can't log in

About Clean Access

Configuring an Airport Base Station

Installing Clean Access

Getting Help

Visitor Access

Anyone with a Macintosh computer running OS 9 or OS X v.10.5 should contact the appropriate IS resource for further assistance. If you do not know which version of the Macintosh OS is running on your computer, go to the Apple > About this Mac.

I can't log in

Symptoms

  1. I don't have network access. I already installed CCA, but I'm not being prompted to authenticate and the icon is not showing up in my menu bar. See solution #1 below.

  2. The CCA icon is grey and when I click on it, Login is greyed out and unavailable. I know I have a working network connection. See solution #2 below.

  3. After I log in to CCA, I receive an error message "access to network is blocked by the administrator." See solution #2 below.

Solution #1

The following instructions vary depending on your Mac's version of OS X. Go to the Apple > About this Mac to determine the version and see the 10.2 instructions or the 10.3 and 10.4 instructions.

  1. If you have OS X v. 10.2, go to the Apple and select System Preferences.
  2. Click Login Items.
  3. In the new window, click the Add button.
  4. A window will appear to select an application to add to your login items. Navigate to Macintosh HD > Library > Application Support > Cisco Systems > CCAAgent.
  5. Click Add and verify that the CCAAgent appears in the list.
  1. If you have OS X v. 10.3 or 10.4, go to the Apple and select System Preferences.
  2. Click Accounts.
  3. Click the Startup Items tab.
  4. Click the + button at the bottom of the window.

    Startup Items

  5. A window will appear to select an application to add to your startup items. Navigate to Macintosh HD > Library > Application Support > Cisco Systems > CCAAgent.
  6. Click Add and verify that the CCAAgent appears.

    Startup Items Continued

  7. Restart your Mac and the CCA Agent should prompt you to authenticate.

Solution #2

  1. Go to the Apple Menu and select System Preferences.
  2. In System Preferences, click Network.
  3. Click on the Location drop-down box and select New Location.
  4. In the Name your new location window, type Wellesley and click OK.

    New Network Location

  5. Click on the Show drop-down box and select Network Port Configuration.
  6. In the list of network adapters, click and drag Built-in Ethernet to the top of the list and AirPort to the second.
  7. Uncheck any other network adapters in the list and click Apply Now.

    Change Port Configuration

  8. Click on the Show drop-down menu and select Network Status.
  9. In the menu bar, go to System Preferences and click Quit System Preferences.

Clean Access should now popup again and when you login it should be successful.

Configuring an Airport Base Station

If you own an Apple Airport Base Station and wish to connect to the network through it, please follow these instructions to configure it for use with Cisco Clean Access and the Wellesley College network.

  1. Connect to your Airport Base Station how you normally do. If it's new out of the box, when you connect to it, look for a wireless network similar to Apple Network xxxx where xxxx is random numbers and letters.

    Select Base Station

  2. Go to Applications > Utilities > Airport Admin Utility. If you are connecting to an airport on a Windows computer, you have to download and install the latest Airport Base Station Update from Apple:
    http://www.apple.com/downloads/macosx/apple/windows/
  3. Select your Airport Base Station and click Configure. Make sure the Ethernet ID listed in the Utility matches the Ethernet ID on the sticker on your Airport Base Station so you know you have the right one. If you are asked to update the software on the Airport Base Station, click Yes to update it.


    Airport Admin Utility

  4. In the Airport tab of the window that appears:
    - In the Base Station section, type in your info for the Name, Contact, and Location fields.
    - In the Airport Network section, type a descriptive name for the Base Station in the Name field.
    - You can set the security how you want. The nostrings wireless on campus has none, but students and home users generally at least do WEP.

    Base Station Info
  5. Click the Internet tab:
    - set Connect Using to Ethernet.
    - set Configure to DHCP.

    Connection Info

  6. Click the Network tab, uncheck Distribute IP Addresses.

    DHCP Info

  7. If this is an Airport Express and you will NOT be plugging it into speakers, go to the Music tab and uncheck Enable AirTunes.
  8. Click Update. The Airport will now be updated and restart.

    Updating Airport

  9. When it restarts, plug the Ethernet cable from the wall into the Airport Base Station.
    For Airport Extremes, plug the cable into the WAN port, the ethernet port with the round
    circle icon next to it, not the <...> icon.
    For Airport Express, plug into the only Ethernet port on it.
  10. Connect a computer to wireless, and Clean Access should prompt you to authenticate.

Visitor Access

Visitors to campus may choose to authenticate by clicking the Visitor button when their web browser is redirected to Clean Access. Doing so will provide them with network access to everything except Wellesley-specific resources such as www.wellesley.edu, library databases, FirstClass, etc. Visitor authentication expires in 24 hours.

If you are on a Macintosh computer and already have the CCA Agent installed, you can expire your visitor access manually. In the upper right corner of your screen on the menu bar, click on the CCA icon and choose Logout. To authenticate via CCA, click on the CCA icon again and choose Login. Authenticate as usual and you should now have full network access.

What if I need help?

Students may fill out a Student Computing Help Form or bring their laptop to Computing First Aid. Information is available at the ResNet Help website.

Faculty and staff may contact the Faculty/Staff Computing HelpDesk, Monday through Friday 8:30am to 4:30pm, at x3333 or visit them on the second floor of the Clapp Library above the Knapp Center. Please be aware that personal computer help is very limited as the HelpDesk deals mainly with College-owned computers.

Faculty, Staff, and Students may also post questions in the Computing Questions conference on your FirstClass desktop at any time. Please be aware that the Computing Questions conference is not an official Information Services conference so you may not get a complete or quick answer, but there a lot of knowledgeable faculty, staff, and students that do read the conference and offer suggestions.

Erin Foti, efoti@wellesley.edu
Information Services
Date Created: October 31, 2007
Last modified: November 20, 2007
Expires: June 1, 2008