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FirstClass 8.3 iconFirstClass 9
Macintosh and Windows

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Index of FirstClass 9 Topics

Install, upgrade, remove FirstClass (select operating system):

Windows
Macintosh


Controller's Guide

FirstClass on the Web

Using FirstClass from off-campus

Frequently Asked Questions

Basics:

New accounts
Starting, logging in and exiting
Password
FirstClass desktop
Toolbars

Aliases and shortcuts
Quotas
Mailbox
Conferences
Printing


Messages and Documents:

Reading messages
New message, replying, forwarding
Addressing messages
Message editing features
Attachments
Unsending messages
Message history
Personal Stationery
Documents


Organizing:
Window view properties
Filtering messages
Deleting and undeleting
Sorting messages
Selecting multiple messages
Creating and using folders
Saving, archiving

Rules:
Spam rule

Features:
Bookmarks
Contacts (Addresses and Mail Lists)
Directory
Instant Message (Chat)
Presentations
Resume
Find/Search

Calendars:

Preferences:

Default mail client
Reply sender or reply all
Automatic reply
Automatic forward
more...



Using a POP client with FirstClass mail

FirstClass on the Web

Logging In and logging out Desktop and navigation tools Reading messages
Sending messages Deleting and undeleting Creating mailbox folders
Moving items Mailbox rules Contacts
Calendar Instant message View Properties
Preferences Troubleshooting  

These instructions were written for recent versions of Internet Explorer for Windows and Safari for Macintosh. Web browser versions change frequently. If you have trouble, try a different browser or a different version.

Logging in and logging out

To log in:

  1. Open your Web browser and go to this address: https://firstclass.wellesley.edu
  2. On the introductory page click Login.
  3. Enter your FirstClass username and password. Click Login.

Login is case sensitive. If your username and password are not recognized, check to be sure that you are using the right combination of upper/lower-case letters. If you still can't connect, your password may need to be reset using the FirstClass client software. If you are not able to log in using the client software, please contact the Wellesley Computing Helpdesk at 781-283-3333 during business hours.


To log out:

    1. Click Logout at the top of the menu on any page
    2. Exit from your browser and close all browser windows. From the menu choose File > Exit on a Windows computer. On a Macintosh choose Quit in the Safari menu or the menu for the browser application you are using.

Important: Although FirstClass on the Web includes a Logout button, the degree of security it provides depends on factors that are specific to particular computers.  The only certain way of protecting the privacy of your account -- and the security of the College -- is to both exit from the browser and close all browser windows.

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Desktop and navigation tools

The FirstClass server has been upgraded to version 9. The desktop looks different than it did in previous versions, both on the Web and with the new client software. The first time you open your account using either the Web version or a version of the client since 8.3, some changes will be made to your account. New icons will appear on your desktop and some of the icons will have been rearranged across the top and left. These new icons will remain part of your account even if you later log in using an older version. Read on if you'd like to find out how to make your desktop look similar to the way it did before the server upgrade. More information on version 9 can be found by clicking the Index page link at the top of this page.

navigation pane iconClosing and opening the navigation pane:

The navigation pane (white background), between the blue menu and your desktop, is similar to the optional explore view from previous versions. It is meant to give you an alternate way to look at your messages and files and to reduce the number of windows that are open the same time. To close the pane click the icon circled in red at right. The icon will remain after you close the pane so that you can click it to reopen whenever you wish. The next time you use FirstClass it will remember whether you left the navigation pane open or closed.

 

 

Reading pane

Just as reading pane icon you use the navigation pane you can also open a reading pane to display the content of selected messages. This allows you to skim messages without opening them in separate windows. To open the reading pane, you must have the navigation pane open (see above). Click the icon on the top right of the window, circled in red at right. This causes the window to cycle among three modes: no reading pane, reading pane below message list, reading pane to right of message list.

Changing icon size:

The new higher-resolution icons may not be what you want, especially if you keep a lot of icons on your desktop. You probably see some smaller icons mixed with the large ones. You can make all of your icons the same size and control the size by following the following steps. Changes you make here apply to your account when you use the FirstClass client.

  1. Click Edit View on the menu.
  2. In the Display format field choose Scaled icon.
  3. In the Icon size field use the plus and minus signs to set the icon size you want. Size 32 is the old icon size and size 64 is the new large size.
  4. Click Save.

Moving desktop icons:

The icons that were moved to new default locations do not need to stay there. You can drag them where you want.

Trash can:

All items you delete from your account (mailbox, desktop and folders in those areas) will appear in your trash can. It may take a few minutes for all of the deleted items to show up. See the information below on deleting and undeleting.

Other standard desktop icons:

  • Mailbox: your personal mail
  • System Notices: timely information about servers, mail delivery, viruses etc.
  • Official Announcements: timely information pertinent to the entire College
  • Computing Questions: useful information and a place to post when you have questions
  • Wellesley Conferences: all Wellesley conferences arranged by categories
  • Calendar
  • Contacts
  • Bookmarks
  • Instant Messaging

Quota Indicator

The FirstClass 9 desktop has a Message Quota indicator. This indicator keeps track of how much of your allotted space you are using within your FirstClass account. Check this regularly to ensure that you still have space available on the FirstClass server.

quota indicator

 

Menu

The menu on the left is similar to the top menu in the client version of FirstClass. The list changes depending on what is currently open (desktop, mailbox, message, etc.) but the menu always begins with Logout and ends with Help.

The tools in this menu operate on whatever window is currently open (not an item that is selected/highlighted). Click once on menu items to use them.

The toolbar

The toolbar is seen across the top of the list/message area when you have your desktop, a conference, or a folder open. It includes tools that can be used with selected items. For example, select a message then click the Delete icon. Select multiple items by holding down the CTRL key (APPLE key on a Mac) while clicking. Hold down the SHIFT key while clicking to select a range of adjacent items.

move Move/Copy/Link
delete button Delete
undelete icon Undelete
set color Set Color
rename button Rename
mark as read or unread Mark as Read/Unread
web history History
properties or get info Properties or Get Info
add to desktop Add to Desktop

Opening your desktop

Click Desktop above the toolbar. Note that this area always contains a list showing you what level you are at in the conferences or folders. You can click on any conference or folder name to jump there directly.

Reading messages

Opening a message

Double-click a message to open it. The menu for the open message offers several options, including Delete, Reply, Forward and History. If the open message was sent by you, you will also see an Unsend option on the menu.

Opening and saving attachments

If your message includes attachments, the file names will be listed in the Attachments: section of the message header. Click once on the file name. Some graphics and text files will open in a browser window. For other types of files such as Microsoft Word files, you will be asked whether you want to save the file or open it. If you choose to save the file, click Save and navigate to the location on your computer or disk where you want to keep the file. If you choose to open the file, click Open. your computer will attempt to match the file type with a program on your computer. You may be asked to choose a program for the file. If you can't open the attached file at all or don't know what program in which to open this file type, save the file and try contacting the sender for more information.

Sorting a list

Click a column name at the top of the list. (For example, to sort messages alphabetically by sender's name, click the column header Name.

 

Sending messages

If you are looking at your desktop or a list of messages, the menu will include a Create: pull-down list from which you can choose New Message.

Enter the FirstClass name or Internet e-mail address of the person you are sending to in the To: field, then click the Add button next to the To: field. If you enter a partial FirstClass name, FirstClass will present you with a list of matching choices. In this list, click the checkbox next to your selection(s) then click Select. Each name you add will have a trash can icon next to it. This does not mean that it was deleted; it is a remove button that you can click to remove the name.

Enter any additional names in the To:, CC:, or BCC: fields, clicking Add after each. You can continue to add names to the header before sending the message. To remove any name, click the delete icon next to it.

To attach a file to the message, click Browse in the Attachments: field. Navigate to the file that you would like to attach and click Open. The attachment's location will appear in the Attachments: field of the message window. Click the Attach button to attach this file. It's name will appear in the yellow area of the header next to Attachments:. To remove any attachment, click its delete icon.

Complete the message by typing the subject and the message body.

When you are ready to send your message you can either click Send or save it in your mailbox to send later by clicking Save.

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Deleting and undeleting

Deleting

Select one or more items to be deleted, then click Delete delete button on the toolbar. Be sure you have selected only the item(s) that you intend to delete.

Deleting message(s) - When you click the Delete button, the selected message(s) will immediately vanish from the screen (they are moved to the Trash Can, see below).

Deleting folder(s) - A window will appear asking you to confirm deletion of the folder. If you click yes, a second window will appear asking you to confirm deletion of the contents of the folder.

Note: Hitting the delete key on the keyboard will not delete highlighted messages. To delete an item, you must click Delete delete button from the toolbar.

Undeleting

If you delete an item and later want to retrieve it, you may be able to do so. Deleted items will remain in your account until the nightly system audit process permanently purges them from the server. (The system audit process begins at about 3:00 AM and continues for several hours to work through each account and conference.) If an item has not yet been purged you should be able to view the deleted item and then undelete it. If your deleted item does not appear in your trash can, it cannot be retrieved. There are two methods for undeleting

Undeleting from your trash can
      1. Open your desktop .
      2. Double-click your trash can to open it. Deleted items from your mailbox, your folders and your desktop will appear, each with a small trash can icon next to it, indicating that it is deleted.
      3. Click the trash can icon next to the items you want to undelete. The trash can will go away.
      4. Undeleted items will return to the location where they had been before deletion, but you will not find them there until you logout and log back in to FirstClass.
    Undeleting from the location of the deleted item
      1. If you know that the item you want to undelete was in your mailbox or a particular folder, open that location.
      2. Click Show Deleted in the menu. Each deleted item will appear among the rest of the items but with a will will icon next to it . (If you don't see Show Deleted in the menu, use the navigation pane to find your mailbox or the folder where the deleted item had been. Then click that mailbox or folder so that its contents are visible in the reading pane. You should now see Show Deleted in the menu.)
      3. Select the item that you wish to undelete. Clicking on the previously deleted item will automatically undelete the item in your mailbox.
      4. If you would like to undelete several items at once, use the shift key or the control key on PC's to highlight all the items that you would like to undelete. Click Undelete undelete icon on the toolbar.
      5. Click Hide Deleted on the menu to hide all deleted items again.

Creating mailbox folders

  1. Open your mailbox.
  2. In the menu, from the Create: pull-down list choose New Folder. A window will appear with a name field.
  3. Type a name for the folder in the Enter name: field.
  4. Click OK. The folder will appear in your mailbox.
  5. To move messages or other folders into your folder, see the section in this document called Moving items.

Moving items

This feature allows you to move one or more items to another location. It is normally used for moving e-mail messages into folders within your mailbox.

    1. Select each item you want to move. You may select several by holding down the CTRL key while clicking.
    2. Click Move move icon on the toolbar. A window will open with the selected item(s) on the left and possible destinations on the right.
    3. Click the destination of your choice then click Move.

Mailbox Rules

Before you create a mailbox rule, be sure that you are familiar with the issues and procedures for using rules. For more information, see the page on Mailbox Rules.

    1. Open your desktop.
    2. In the menu, click Preferences.
    3. Click the plus sign next to Messaging.
    4. In the Mail Rules form, click the icon next to Mailbox Rules.
    5. Create a rule in the same way that you would do using the client version of FirstClass.
    6. Click Save.

Contacts

You can define names for individuals or distribution lists of addresses and save these in your Contacts folder. After they are defined, they will be visible in your FirstClass Directory and you can address messages using these names.

Creating a new contact:

    1. Open your Contacts folder.
    2. In the menu, from the Create: pull-down list choose New Contact. on the menu. A window will appear with a name field.
    3. In the form that appears, enter a name for this contact.
    4. In the Work Email or Home Email field, enter either the FirstClass name for this person or a valid Internet address. If you enter two email addresses, messages addressed to this contact will be sent to both.
    5. In the Notes section, the Quick Name field is the name you will you when addressing a message from FirstClass. By default it will be the first and last name you entered, but you can change this.
    6. Enter as much other information about this person as you choose.
    7. Click Save when you are finished.

Creating a mail list:

    1. Open your Contacts folder.
    2. In the menu, from the Create: pull-down list choose New Mail List. on the menu. A window will appear with a name field.
    3. In the Members: field, enter either FirstClass names or valid Internet addresses, clicking Add after each one. Each entry will appear on the list. To remove any name click the delete icon next to it.
    4. Click Save when you are finished.

Editing a contact entry:

  1. Double-click Contacts Folder on the menu. Your contacts will appear in a list.
  2. Double-click any entry you want to edit. The current information will appear with an Edit Form button at the top-right.
  3. Click the Edit Form button to make changes then click Save.

Deleting a contact entry:

  1. Select the contact or mail list to be deleted.
  2. Click Delete delete button on the toolbar. Be sure you have selected only the item(s) that you intend to delete.
  3. The deleted item(s) will not disappear until you exit this contacts window. The next time you open it, the item(s) will be gone.

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Calendar

For users of the client version of the calendar:

The Web version of the FirstClass calendar feature is very similar to that of the client version, but there are a few key differences. Please note that any changes made in your account for either version will appear in the other. Also note that in the Web version you must click Save for changes to be recorded.

These instructions focus on the differences between the Web and the client versions. You will find more complete information about using the FirstClass calendar feature in the documentation for the client version: FirstClass Calendar.

Opening your Calendar:

To open your calendar, double-click the Calendar icon on your Desktop. If the window is split, the left side is the Today list. You can toggle between showing and hiding the today list by clicking "Show Today List" and "Hide Today List" on the menu, respectively. Besides the Today list, the remaining part of the calendar shows either a month, week or day view. Click a button on the menu to change the view among these three choices.

Depending on the current view type, you can change the visible dates. To scroll through weeks, months or days, use the right and left arrows next to the current dates at the top of the page. To move quickly to specific date, use the pulldown lists then click Go. The screenshot below shows these controls in the Week View.

web calenar dates

Permissions:

To set or change permissions, open your calendar then click Permissions on the menu. (See picture below.)

To add someone to the permissions list, type their name in the Add Permissions For field then click Go. Remember that if you use a group name (e.g. All Users, Student) any names that are part of that group must appear above it on the list to retain their individual permissions. You can control this by choosing Beginning of list or End of list in the After field when you add a new name.

To delete someone from the permissions list, click the trashcan icon next to the name.

Select the access level for each person on the list from the Access pull down list next to the name.

Click Save to record permissions changes.

web calendar


Adding Events and Tasks:

web calendar eventIn the menu, from the Create: pull-down list choose New Event or New Task, or, if you have a week or month view of the calendar, click the clock icon in the calendar on the day you want to schedule an event. The process of creating a new event is much the same as it is in the client version, with the following exceptions:

Instead of using an editing window with separate tabs, the Web version includes everything in the same window.

To invite other users you must click the Participants button. Add a participant by typing her name then clicking the Invite User button. To delete a participant, click the trashcan icon next to her name. After editing the Scheduling window, click Return to Details.

To save changes, click Save. To clear the form and begin again, click Reset.

Reading and editing events and tasks:

Click any event or task to edit it or view more details. If you make changes click Save.

If you edit a repeating event, instead of a Save button you will need to choose among Save, Save Changes to This Occurrence or Reset. These options appear on a horizontal bar near the top of the event window. The Save option will save your changes to this and all subsequent occurrences if this is a repeated event. Click Go after choosing.

Any event that another person invites you to will have a red flag next to it until you have read it.

Tasks that are not completed will remain on the Today list beginning on the start date.

To mark a task as completed (or to otherwise change its state) open it and choose from the State pull down list. The date that you mark the task as complete will automatically be saved as the completion date.

Deleting events and tasks:

Check the box next to the event or task you want to delete, then click Delete delete icon on the toolbar. The deleted item(s) will not disappear until you exit this calendar window. The next time you open it, the item(s) will be gone.

In the Web version of the calendar, you cannot delete a single instance of a repeating event. If you delete an event, all instances will be deleted.

Undeleting calendar events works the same way as deleting messages. See the information above about Undeleting.

Responding to invitations and inviting others:

 

When someone schedules an event with you it will appear with a red flag next to it in your calendar until you read it if your calendar is set up so that people can schedule events with you. Otherwise you will receive an email notification about the event. You will see buttons at the top of the event asking you to accept or decline. If you decline an invitation it will remain in your calendar until you delete it.

respond options

If you invite another participant but the event creates a conflict in that person's calendar, you will be notified by email of the conflict. If you choose, you can then change the date of the event in the open event window by clicking the arrows on either side of the date or by entering a new date from the pull down list and clicking the Go button You can also let the calendar find an available time for your meeting by clicking the Next Free Time button.

web_date_arrows

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Instant Message

You can use the Instant Message feature to have a real-time dialog among FirstClass users using either the client version or the Web version.

To initiate an instant message session, click Instant Message on the menu. An instant message window will appear. On the top right is the list of Participants. Click Invite for a list of names of those you can invite to chat with you. Check the box next to the name of the person you want to invite then click Invite.

On the left is the dialog. Type your input on the bottom pane and click Send when you are finished. The combined conversation of all participants appears on the top pane.

If someone invites you to an instant message session you will see a red invitation on the menu. Click the invitation and choose to ignore, accept or decline the invitation.

web instant message

If you want to leave temporarily, click Pause pause. To leave permanently, click Leave.

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View properties

You can change the view properties of your desktop and mailbox. In some cases you can also change conference message lists. These changes also affect the way FirstClass will look when you use the client software.

Open the page for which you want to change properties and click Edit View on the menu. If you do not have permission to change the view properties (a conference where you are not controller) this menu item will not appear.

The first row of the view properties screen lets you select whether you will edit the left, right, top or bottom pane or a column layout. You can also change the type of window split you will see. Be sure that you select the properties of the pane you intend to edit.

Check boxes and choose from pull-down lists for the properties you want then click Save.

Preferences

  1. In the desktop menu, click Preferences to access several settings. (Ignore settings having to do with Paging, and Voice.)
  2. Click the plus sign next to the name of the preferences you want to access.
  3. Check boxes and choose from pull-down lists for the preferences you want.
  4. Click Save.

 

The following functions are available at the top of the Preferences window.

  • Résumé
  • Change password (also on the desktop menu)

Troubleshooting Web FirstClass

If you need more detailed instructions on any feature, click Help Contents in the menu.

If buttons are not working, you can't change your preferences or you experience other odd behavior, try clearing the web browser's cache as follows:

    • Internet Explorer: Tools > Internet Options > Delete files
    • Safari: Safari > Empty Cache > Empty
    • Firefox: Tools > Options > Privacy. Next to Cache, click Clear
    • Netscape: Edit > Preferences > Advanced > Cache > Clear Memory Cache and also Clear Disk Cache

There are some differences in the way FirstClass on the Web works in various browsers. If you are having trouble, try another browser.

 

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