Student information

Name:

User name: REQUIRED

Class year: Please select a Class year 2011 2010 2009 2008 2007 Davis Scholar Postbac Summer Resident Director

Residence Hall: Please select a Residence Hall Bates Beebe Cazenove Cedar Lodge CE House Cervantes Claflin Davis Dower Freeman French House Homestead Instead Lake House McAfee Munger Off-Campus Pomeroy Severance Shafer Simpson West Stone Tower Court East Tower Court West REQUIRED

Room Number:

Campus extension:

Cell phone number:

Best time to be reached:

Computer information

What operating system is she running? (e.g. Windows XP/2000/Me/98)?

   Please select one Windows Vista Home Premium Windows Vista Business Windows Vista Enterprise Windows Vista Ultimate Windows XP Professional Windows XP Home Mac OS X 10.4 Mac OS X 10.3 Linux Other REQUIRED

How much memory does her computer have?

   Please select one 512 MB 1 GB 1.5 GB 2 GB Over 2 GB I cannot determine REQUIRED

Who is the manufacturer of her computer?

  

Is her computer a laptop (a.k.a. notebook) or a desktop?

   Please select one Desktop Notebook REQUIRED

Problem

Have the student ever been able to connect to the network with her current computer?

   Please select the most accurate response No, I have never been able to connect this computer to the network. Yes, I was able to connect this computer to the network last year or in previous years. Yes, this computer used to be able to access the network in my current room. Yes, but I have just switched rooms and can no longer connect. Yes, and I am still able to connect.

Please describe the problem and the steps you have already taken to correct it. Please include the exact text of any error messages you have received, and the version numbers of any software involved (FirstClass, Internet Explorer, etc.).

  

If the problem cannot be resolved during Computing First Aid hours, ask if the student can return to another Computing First Aid session. If not, please refer and email this log to the student's RCC.