Wellesley College ResNet: Student Computing Help Form [Macintosh]

ResNet News and Alerts:
Spring 2008: Mac OS X 10.5 Leopard computers and Clean Access compatibility
April 2008: Updated Computer Purchasing Guide

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Student Computing Help Form for Macintosh Computers

Use this form to report a problem on your Macintosh. Before filling out this form, please try the Macintosh Tips. To learn how to connect your computer to the campus network, see the Getting Connected section.

Personal information
Full name:
FirstClass username:
Class year:
Residence hall:
Room number:
Campus phone number:
Mobile phone number:
Best time and way to be contacted: (i.e. "3pm to 6pm on my campus #")

Computer information
What version of Mac OS X are you using? Click on the Apple logo and select About this Mac.
How much memory does your computer have?
What model Mac do you have? iMac, MacBook, etc. Also G4, G5, or Intel.
Is your computer a notebook or desktop?
Please describe the problem and the steps you have already taken to attempt to fix it. Be sure to include the exact text of any error messages you have received, and the version numbers of any software involved (FirstClass, Internet Explorer, etc.).

Note for students who submit a request to have your network drop checked: Unless special arrangements are made, Technology Shop staff will be visiting, with only door knocking notice, sometime Monday through Friday, between the hours of 9:45 A.M. and 4 P.M., and will work on the drop even if the room is unoccupied. If nobody is there, the Technology Shop staff will leave a note after their visit so you will know what happened when they came.

Your Residential Computing Consultant (RCC) will contact you via e-mail or voice mail within one business day after you submit this form.

Doug Chudzik
ResNet Manager
Information Services
Last modified: April 25, 2008