Wellesley College ResNet: Student Computing Help Form [Windows]

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Student Computing Help Form for Windows PCs

Use this form to submit a question about your Windows computer. Before filling out this form, please try the Windows Tips. To learn how to connect your computer to the campus network, see the Getting Connected section.

Personal information
Full name:
FirstClass username:
Class year:
Residence hall:
Room number:
Campus phone number:
Mobile phone number:
Best time and way to be contacted: (i.e. "3pm to 6pm on my campus #")

Computer information
What version of Windows are you using?
How much memory does your computer have?
Who is the manufacturer?
Is your computer a notebook or desktop?
Please describe the problem and the steps you have already taken to attempt to fix it. Be sure to include the exact text of any error messages you have received, and the version numbers of any software involved (FirstClass, Internet Explorer, etc.).

Note for students who submit a request to have your network drop checked: Unless special arrangements are made, Technology Shop staff will be visiting, with only door knocking notice, sometime Monday through Friday, between the hours of 9:45 A.M. and 4 P.M., and will work on the drop even if the room is unoccupied. If nobody is there, the Technology Shop staff will leave a note after their visit so you will know what happened when they came.

Your Residential Computing Consultant (RCC) will contact you via e-mail or voice mail within one business day after you submit this form.

Doug Chudzik
ResNet Manager
Information Services
Last modified: April 25, 2008