1. What work is performed in this department which directly
benefits library patrons?
(Example: Answering a reference question.)
2. What are the tangible outcomes of this work?
3. What work is performed in this department which directly supports the work performed in question 1? (Example: Scheduling reference desk coverage.)
4. What are the tangible outcomes of this work?
5. Who are your customers? Include both internal and external customers and note what you currently provide for them.
6. Describe key relationships for your department or unit -- upon which department or units within the organization do you depend for work accomplishment? Upon which external organizations do you rely?
7. What barriers or problems exist which impede the work in this department or unit?
8. What else should the Steering Committee know about the work you do and how it is performed?
9. Create a picture of how the work described in question 1 is performed in your department or unit. This should take the form of a map of how the work flows. This is to help the staff and the Steering Committee understand at a macro-level the work as it is currently performed.