Voice Mail - Feature Instructions

Mailbox Setup:

When accessing your mailbox for the first time, you should change the temporary password to your own personal password, record your name and greeting.

• From your telephone, dial 3900 and the tutorial will begin
• From another phone, dial 3900 then # + your mailbox number
• When prompted, enter temporary password and the # key
• When prompted, enter new password, (minimum 6 digits)
• When prompted, record your name
• When prompted, select option 2 to record personal greeting
• Press * to exit

Accessing voice mail from your campus extension:

Dial 3900, hear your name, enter your password. Continue with the prompts for the feature desired.

Accessing voice mail from someone else's extension:

Dial 3900, hear their name, press *, enter your mailbox number, enter your password. Continue with the prompts for the feature desired.

Accessing voice mail from outside the campus:

Dial (781) 283-3900, hear the "system greeting", press #. Enter your mailbox number, enter your password. Continue with the prompts for the feature desired.

To retrieve messages:

Dial 3900, hear your name, enter your password. To listen, press 1-1. After hearing each message, you can save or delete. To save, press 9. To delete, press 7. When done, press * until the system says goodbye.

To send messages:

Dial 3900, enter your password. To send a message, press 2. Record message, when done press #. To replay, press 1, or enter the extension of the destination. Press # to send the message.

To change your greeting:

Dial 3900, enter your password. Press 4 for personal options, press 3 for greetings. To change your personal greeting press 1. To record a new personal greeting, press 2.

Create extended absence greeting:

Dial 3900, enter your password. Press 4 for personal options, press 3 for greetings. Press 2 to record an extended absence greeting.

To change your password:

Dial 3900, enter your password. Press 4 for personal options, press 2 for administrative options, press 1 to change password. Enter new password + #. If correct, press ** to exit.

To change your prompt levels:

Dial 3900, enter your password. Press 4 for personal options, press 2 for administrative options, press 3 for prompt levels. Press 1 for standard prompts, 2 for extended prompts or 3 for rapid prompts. Press * to exit.

Transfer a caller to voice mail:

Press transfer key or link button, dial 3900, press **, then dial the mailbox number for the calling party to leave a message, immediately press transfer key or hang up and the caller will hear the greeting of the mailbox dialed.

Logging out of the system:

Press the * key until the system says "goodbye".

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• Page Created: May 15, 2002
• Last Modified: June 24, 2004
• Page Expires: January 1, 2008