PNE FAQs

PNE Frequently Asked Questions for Faculty and Staff 

(Information for Students and other FAQs can be found on the facilities management FAQ page)

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What constitutes a facilities emergency situation in the building?

Anything that affects your life, safety or anything that could cause personal harm or property damage if left unattended. Examples include a fire, smoke detector beeping, fire alarm blaring without cause, a toilet overflowing (or any other water running over or flooding), no heat, no hot water or electricity, no air conditioning in hot weather, a broken pipe

What do I do in case of a facilities emergency in the building?

Please call immediately:

  • During regular hours 7:30 am – 4:00 pm, please call the Service Line at 781-283-2767.
  • After 4:00 pm, on weekends, and holidays, please call Campus Police at 781-283-2121.

After the immediate call, please email us at KSSC@wellesley.edu with more information on the emergency.

What do I do if I am locked out of my office, classroom, or meeting room?
  • During regular hours 7:30 am – 4:00 pm, please call the Service Line at 781-283-2767.
  • After 4:00 pm, on weekends, and holidays, please call Campus Police at 781-283-2121.
What do I do in case of a classroom technology emergency in the building?

If anything interferes with your ability to teach in a classroom, like a broken computer or broken/malfunctioning projector, please call the LTS Helpdesk at 781-283-3333.

What constitutes a routine maintenance (non-emergency) situation in the building?

Anything that does not immediately affect your life or safety. Examples include a burnt-out or broken light, scuffs on walls, temperature control issues, dirty blackboard/whiteboard.

What do I do to place a routine maintenance request?

Please do not call the emergency numbers. Instead, you may do one of the following (listed below in order of anticipated response time):

  • Place your own request through the online Service Request tool, WebTMA. Go here for access. For more information about logging into TMA, review documentation.
  • Ask the Academic Administrator in your department to place a service request through the on-line Service Request tool.
  • Email us at KSSC@wellesley.edu with a detailed description of the non-emergency maintenance requested.
What do if I have an idea for an improvement to a space in the building, such as a classroom, an office, and a common area?

Most likely, improvements that fall outside of routine maintenance constitute a billable request. You may email us at KSSC@wellesley.edu with an explanation of your improvement idea or request, and we will work with you to prioritize your proposal and determine whether funding for the project might be drawn from Department funds, KSSC funds, or whether an application for College capital funds may be appropriate.