Frequently Asked Questions
Frequently Asked Questions
Q: What does Facilities Management and Planning do?
A: Facilities Management and Planning supports the College by providing a safe and comfortable environment through the maintenance of buildings, landscape and infrastructure. Our services include custodial, grounds and motor pool, equipment maintenance, event support, environmental health and safety, sustainability, renovation, modernization and new construction projects using environmentally responsible practices.
Q: What are your hours of operation?
A: Facilities is open for routine business Monday-Friday (excluding holidays) from 7:30 am – 4:00 pm. After hours, contact the Campus Police at x2121.
Q: What is an emergency situation?
A: Anything that affects your life, safety or anything that could cause personal harm or property damage if left unattended. Examples include a fire, smoke detector beeping, a toilet overflowing (or any other water running over), no heat, no hot water or electricity, a broken pipe
After 4:00pm, please call Campus Police at x2121 for all facilities related emergencies.
Q: What is a non-emergency situation?
A: Anything that does not immediately affect your life or safety. Examples include broken shades, an overhead light is out or the bunking of beds. Common space issues or concerns should be submitted by RAs, Professional Staff or Custodians. Non-emergency service requests should be submitted through the on-line Service Request tool.
Q: How do I submit an on-line Service Request?
A: Go to www.wellesley.edu/Facilities website.
Click on the Service Request button located in the middle of the page. This will take you our Service Request tool, TMA. You will be prompted to log in. Please do the following:
Log in: Wellesley/Domain Name
Password: Domain Password
Client: Wellesley College
On-line Service Requests should only be submitted for non-emergency services.
Q: When I fill out a service request, do I need to put in a budget number?
A: Yes, you should always include a budget/department code with your request in order to expedite the work order. Your department will only be charged if it’s a billable request.
Q: What is a billable request?
A: Things outside of regular maintenance are billed to your department. Routine office maintenance includes custodial services, temperature control, repair or replacing lights and public areas. Billable services include moving furniture, individual driving services, adding equipment to your office or classroom.
Q: What do I do if I cannot enter my budget number to the FOAPAL line?
A: Occasionally a technical problem prevents a user from entering their FOAPAL. Please include your budget number in the description portion of the service request and we will input it for you.
Q: Who do I call if I cannot access TMA to input my service request?
A: TMA is accessed through Wellesley College's secure network. If you are having trouble accessing the system, please call the LTS help desk at 781-283-3333.
Q: What do I do if I need to edit or cancel my service request?
A: Please call our Communications Coordinator, Laura Waeger, at the Service Line 781-283-2767.
Q: I submitted a service request. How long will it take to resolve my problem?
You will receive an email confirming that your work order has been accepted. It is important to make note of your work order number in case you have questions about it. Depending on the nature of your request and the volume of work orders, we will schedule your request.
An Emergency request is handled in 8 hours or less. A Priority request is handled in 3 days or less. Other requests are handled within 5 to 10 days.
You will receive an email when the job is completed.
Q: I submitted a service request for a repair in my dorm room. Is facilities allowed to go into my room if I’m not there?
A: Facilities will always knock and check to see if you are there and will respect your possessions, but yes, our technicians will enter the space in order to be able to address the service problem.
Q: What do I do if I am a student and am locked out of my room?
A: Go to your Resident Director or Area Coordinator. If they are not available, contact Campus Police at 781-283-2121.
There will be a fee of $10 for each time a Resident Director, Area Coordinator or Campus Police must open your room.
Q: What do I do if I am a staff or faculty member and am locked out of my office, classroom or meeting room?
A: During normal working hours, you should call the Service Line at 781-283-2767.
After hours, contact the Campus Police at 781-283-2121.
Q: What should I do if I lost my key?
A: Submit an on-line service request. You can expect a key within 24 hours. There will be a $10 fee for each replacement key.
Q: There’s construction on campus. How can I find out what’s going on?