Getting Connected

Get Connected: Connect your Windows, Mac, or mobile device to the “Wellesley Secure” wireless network and login using your Wellesley username and password.  If prompted, accept and install certificates from wellesley.edu. For questions or support, contact the Help Desk at 781-283-7777, helpdesk@wellesley.edu, stop by the Clapp Library, or search the Wellesley website for LTS Networking.

Use the MyWellesley portal to access all your Wellesley information. Visit https://portal.wellesley.edu to access the campus directory, academic calendar, dining menus, transportation schedules, grades, Google Apps, and more. 

The Computing Help Desk has student consultants who are available to help with your technology needs. They can help you clean up malware and viruses, fix general operating system problems, help with network connection issues, and answer questions about supported College software. You can bring your computer to the Help Desk and drop it off, or schedule a visit in your room.  We are open Monday through Friday, 8:15am-5:30pm, located in the Clapp Library, and available via phone (781-283-7777) or email (helpdesk@wellesley.edu). 

For hardware issues, such as a broken screen, we recommend using CTS Services, a local company that can repair the computer at a fair cost to you, or under warranty if possible. While the Help Desk does not do hardware repairs, we can take a look and give suggestions about what the issue may be. The Help Desk is a pick up and drop off point for CTS Services, so you don’t have to leave campus or mail your computer. Other options are Staples and Best Buy in Natick, or a local computer shop in the Ville near the Wellesley Free Library.  Search the Wellesley website for Computer Repair. 

Your Library account can be accessed through MyWellesley. Use it to request materials from other libraries, or use our online databases from off-campus. Search the Wellesley website for Accounts and Passwords.

Only use your Wellesley account information on Wellesley College websites

Email scams (phishing) have targeted Wellesley with websites and emails that look official, offering jobs and tutoring  for well above the usual pay rates, and asking for help exchanging money.

  • NEVER enter your Wellesley login info on websites that don’t end with wellesley.edu.

  • DO NOT reuse your Wellesley email and password on non-Wellesley websites.

  • NEVER give out your Wellesley password to anyone over phone calls, email, or text. 

  • DO NOT accept money for jobs where you have to send money to someone else.

  • For more safety tips on identifying email scams, search the Wellesley website for Phishing.

Suspicious about an email or a request for your password? 

Contact the Help Desk via email (helpdesk@wellesley.edu) or phone (781-283-7777).

Wellesley’s online directory is available by clicking the Directory link at the bottom of the Wellesley website. Photos and audio recordings of names in the directory can help connect names and faces of new friends. You can also use Directory Assistance at  781-283-4000.

WiFi Calling, which allows your phone to place and receive calls over WiFi, is available on the Wellesley Secure wireless network. Please check your cell phone provider to see if your phone and plan support this feature.  Search the Wellesley website for WiFi Calling.

Microsoft Office 365 University is free to all current students with annual renewals. This includes Office 2016 for Mac OS X and Windows, full access to Office mobile apps on iPhone, Android, and Windows Phone, and access to Office 365 Online. Search the Wellesley website for Office 365.

Google Apps is used for email, calendaring, document storage, and course support. You can access Google Apps via the Google button in MyWellesley (https://portal.wellesley.edu), or directly at http://mail.wellesley.edu. You can also download Google’s free apps from the Apple App Store or Google Play Store.  Search the Wellesley website for Google Apps.

Sakai is a Learning Management System (LMS), used by faculty for courses and communicating with students. In your course’s Sakai site, you may find assignments, tests, quizzes, announcements, and online resources. You can access Sakai via portal.wellesley.edu, or with your Domain Account at http://sakai.wellesley.edu. Search the Wellesley website for Sakai.

Printing Information

  • PaperCut is our student printing system, which can be installed on personal computers and mobile phones using the Mobility Print app.  It is also installed on every computer in our computing labs. Each semester starts with a print balance of 1,000 8.5”x11” grayscale pages per student. While this balance is sufficient for the vast majority of students on campus, increases can be requested via an online form. 

  • Grayscale printing is available 24/7 in four ResHalls (Bates, Stone-Davis, Tower, and Shafer), with additional printers in Pendleton East, Science Center (24/7), and all the campus libraries.

  • Color printing is available in the Clapp Library and Science Center at a cost of $0.20 per letter-sized page that will be periodically charged to your Workday Student account.

  • Copying and Scanning can be done in the campus libraries and the Science Center on Multi-Function Devices (MFDs).

Computing Labs Information

  For detailed hours, visit: http://www.wellesley.edu/lts/hours

  Locations

  • Art Library in Jewett Hall - Windows

  • Clapp Reference in the Clapp Library - Chromeboxes

  • Clapp Computing Classroom – Macs

  • Knapp Center in the Clapp Library - Macs & Windows

  • Music Library in Jewett Hall - Macs & Windows

  • Social Science Printing Lab in Pendleton East - Windows

  Additional services

  • Printers, Copiers, Scanners: All libraries, Social Science Printing Lab in Pendleton East

  • Color printing: Clapp Library & Science Center

  • Large-format printer: Clapp Library

  • Slide scanner: Knapp Center

Research help: Make an appointment with a research librarian for in-depth help, stop by a reference desk during scheduled hours, or call, email, or chat with a reference librarian.

  • Archives (781) 283-3745

  • Art Library (781) 283-2049

  • Clapp Reference Desk (781) 283-2097

  • Music Library (781) 283-2075

  • Special Collections (781) 283-2129

  • Reference Questions AskUs@wellesley.edu

Technical and Media projects: Make an appointment with a research & instruction technologist for in-depth help or stop by a service desk for just-in-time assistance and equipment loans.

Checkout equipment:  Chromebooks, PC laptops, and iPads are available for checkout for course related needs at the Computing Help Desk in the Clapp Library for reservations of 2-4 weeks. Camera, audio, and lighting equipment can be checked out from the Knapp Center.  Requests for these items should be made through the Help Desk or Knapp Center.  Search the Wellesley website for LTS Checkout.

Library and Technology Policies govern the use of information technology resources, including electronic accounts, library resources, systems and networks on campus. All students must comply with these policies; be familiar with the policies most relevant to students: Acceptable Use, Copyright, Digital Scholarship and Archives, and Library Access & Borrowing policies. The policies and information are available on the College website by searching for LTS Policies. 

Work at LTS:  If you are interested in working for Library & Technology Services, check out the Student Employment website and sign up for email notifications. Typically, there are student jobs available in LTS at the start of the fall semester. Search the Wellesley website for Student Employment.