Banner ERP Browser Support

Attention Banner ERP and Discoverer Plus users
Do not upgrade to Java 7 as it is not compatible with Banner systems yet.
Click here for instructions to install the latest version of Java 6.

Supported Browsers
 

  • Windows XP: Internet Explorer 7+; Firefox 11+; Chrome 18+
  • Windows 7: Internet Explorer 8+; Firefox 11+; Chrome 18+
  • Mac OS 10.6, 10.7, 10.8: Safari 4+; Firefox 11+; Chrome 18+
  • Mac OS 10.5: There are known issues with 10.5. Please email MyWellesley Support for assistance.

Recommendation:
 

  • Use at least Firefox version 21 as your web browser.
  • Visit JavaTester.org to see what version of Java you have installed.
    • Click OK to any security warnings to run the Java applet. 
    • It should say you have Java Version: 1.6.0_45 which is the latest version for Banner ERP.
  • Click here for our instructions on getting Java 6 Update 45 for Windows.
  • Click here for our instructions on getting Java 6 Update 45 for Mac OS X.

Known Browser Issues
 

Windows Error: You upgraded to Java 7 and/or need to install the latest version of Java 6

Solution: Uninstall Java 7 and install Java 6u45.
 
  1. Click on Start button in the lower left of your screen and select Control Panel.
  2. In the Control Panel's Category view, select Uninstall a program.  In the Control Panel's Small/Large Icons view, select Programs and Features.
  3. Uninstall Java(TM) 7 Update X (where X is a number), if present.
  4. Uninstall any other versions of Java present.
  5. Windows XP users, download just the Java 6u45 for 32bit installer.
  6. Windows 7 users, download the Java 6u45 32bit installer, and the Java 6u45 64bit installer.
  7. Both of these download links require you to be logged in to your Wellesley Google Apps account.
  8. Quit all open browsers.
  9. Go to where you downloaded the jre-6u45-windows-i586.exe file and double-click on it to start the install.
  10. Follow the on-screen directions to install Java 6u45.
  11. When the install has finished, follow this link to change settings in the Java Control Panel to remove a warning message and allow Java 6 to run properly.

Install the latest version of Java 6 for Mac OS X
 

Firefox Error "This plugin has security vulnerabilities. Click here to activate the Java (TM) Platform SE 6 U plugin."

Solution: Newer versions of Firefox have added security warnings for any version of Java that is not the very latest version of Java 7. Because Banner ERP requires Java 6, you may see this warning message. 

  • Click NO to allow Java 6 to launch Banner ERP.

Firefox Error: Firefox asks you to install a plug-in to use Banner ERP, but it  directs you to install an "unknown plugin".

Solution: Re-enable the Java plug-in for Firefox.
 
  1. In Firefox, go either to the Firefox button and click on add-ons, or to the Firefox menu bar, click on Tools, then select Add-ons.
  2. This will bring up a new tab in your Firefox window; from the left-hand column select "Plug-ins". 
  3. Scroll down through the list until you see "Java (TM) SE 6 U 6.0.450.6".
  4. Click on the box to the right to enable Java.
  5. Close and re-open Firefox, and click yes if the browser asks to allow Java to make changes.

Windows Error: Application Blocked by Security Settings

Solution: Remove all old versions of Java and install Java 6 Update 45.

Follow the directions above to remove all versions of Java from your computer and install Java 6 Update 45.

Windows XP Error : Banner ERP displays a warning "Java has discovered application components that could indicate a security concern" and asks if you want to "Block potentially unsafe components from being run?"

Solution : Click No. This error occurs due to new features in the latest versions of Java regarding unsigned components. This error will be resolved in an upcoming Banner upgrade. If you would like to stop seeing this error, change the Mixed code security verification .

  1. Quit out of all open browsers.
  2. Click on Start button in the lower left of your screen and select Control Panel .
  3. Switch the Control Panel to Classic View if you are not already in this view.
  4. Open the Java Control Panel.
    Select the Java Control Panel from the Control Panel.
  5. Click on the Advanced tab.
    Select the Advanced tab in the Java Control Panel.
  6. Expand the Security section.
  7. Locate and select Enable - hide warning and run with protections under the Mixed Code section. Click OK .
    Locate and select Enable - hide warning and run with protections.
  8. Try launching Banner ERP again.
  9. If the problem persists, email MyWellesley Support .

Windows 7 Error: Banner ERP displays a warning "Java has discovered application components that could indicate a security concern" and asks if you want to "Block potentially unsafe components from being run?"

Solution : Click No. This error occurs due to new features in the latest versions of Java regarding unsigned components. This error will be resolved in an upcoming Banner upgrade. If you would like to stop seeing this error, change the Mixed code security verification.

  1. Quit out of all open browsers.
  2. Click on Start button in the lower left of your screen and select Control Panel.
  3. Switch the Control Panel to View by: Small/Large icons if you are not already in this view.
  4. Open the Java Control Panel.
  5. Click on the Advanced tab.
    Click on the Advanced tab of the Java Control Panel.
  6. Expand the Security section.
  7. Locate and select Enable - hide warning and run with protections under the Mixed Code section. Click OK .
    Locate and select Enable - hide warning and run with protections.
  8. Try launching Banner ERP again.
  9. If the problem persists, email MyWellesley Support .

Firefox upgraded to version 23 and Java has been disabled.

If you see the error message below that says This plugin is disabled, click the Manage plugins link in the error message.

In the plugins window that appears, scroll to the bottom and you should see a Java (TM) Platform SE 6 plugin.  On the right of that plugin, click Never Activate and click Ask to Activate.

After doing this, close the browser tab that has the plugin error message and click on the Banner ERP button in MyWellesley again.  Next you will see the error message below that says This plugin is vulnerable and should be updated, click on the text at the bottom of the warning that says Activate Java(tm) Platform SE 6 U.

This will show a popup window asking if you want to activate Java 6.

Click the triangle next to Activate All Plugins, then click Always activate plugins for this site.

You may have to click Yes to allow Java to run, and after that Banner ERP should work normally again.

Windows 7 Error: Your browser intermittently hangs when you launch Banner ERP (ie. you see a white window where Banner ERP should be loading.)

Solution : Set the Java Console to Show console .

  1. Quit out of all open browsers.
  2. Click on Start button in the lower left of your screen and select Control Panel .
  3. Switch the Control Panel to View by: Small/Large icons if you are not already in this view.
  4. Open the Java Control Panel .
  5. Click on the Advanced tab.
    Click on the Advanced tab of the Java Control Panel.
  6. Expand the Java console section.
  7. Locate and select Show console . Click OK .
    Select Show Console.
  8. Try launching Banner ERP again.
  9. If the problem persists, email MyWellesley Support .

Mac OS Error: Safari can't find the Java plugin or won't load Java applications.

Solution: Apple released an update that disabled the Java plugin in Safari; this was to protect people who don't use the Java plugin against the Flashback malware. You will need to re-enable the Java plugin for Safari; instructions to do this can be found on Apple's support site.