Often times when working with LTS its necessary to provide the network address of your computer that is referred to as a WiFi, MAC, hardware, or physical address.  It is 6 pairs of hexadecimal characters, and is unique to each piece of network hardware in a computer.

Mac OS X
  1. Click on the Apple icon in the left of the menubar, click System Preferences, then click the Network icon.
  2. Look at the list of network connections on the left.  The network connection you are using will have a green dot next to it (typically Wi-Fi or Ethernet).  Click on the one with the green dot to select it.
  3. If Wi-Fi is your active connection, follow these steps:
    • Click the Advanced button in the lower left.
    • You should see a Wi-Fi Address field at the bottom of the new window.  This is the info that the Help Desk needs.
  4. If Ethernet is your active connection, follow these steps:
    • Click the Advanced button in the lower left.
    • In the Ethernet window that appears, click the last tab on the right, it will either be called Hardware or Ethernet.
    • You should see a MAC Address field at the bottom of the new window.  This is the info that the Help Desk needs.

 

Windows
Method 1:
  1. Press the Windows key + R simulteaneously. 
  2. In the Run box, type cmd and press Enter.
  3. Type  getmac /v /fo list  and press Enter.
 
This will provide the "MAC address" (or "Physical Address" as listed here) for all your network devices on your computer. 
 
 
Method 2:
  1. Press the Windows key + R simulteaneously.
  2. In the Run box, type in cmd and press Enter.
  3. Type ipconfig /all and press Enter.

Do a little bit of scrolling through the report to find the MAC address/Physical Address for either your wired ethernet connection or your wireless connection as pictured below. 


 
  iPhones & iPads
  1. Launch the Settings app
  2. Go to the General section, then go to About.
  3. Scroll down to view the WiFi (MAC) Address.

 

  Android devices
  1. On the Home screen, tap the Menu key and go to Settings.
  2. Scroll down and tap About, then tap Status.
  3. Scroll down to view WiFi (MAC) Address.