Cisco NAC Agent Install for Mac OS X

If Clean Access is not installed on your Mac , typically only Macs with OS X 10.6, follow the directions below to Download the new Cisco NAC Agent , but you may skip over the Uninstalling the Clean Access Agent section, since that was never installed on your Mac.

If Clean Access is installed on your Mac , typically Macs with OS X 10.5 and earlier, please start at step one, Download the new Cisco NAC Agent .

Download the new Cisco NAC Agent

Please click here to download the installer to your desktop, then follow the directions below to remove the old Agents, then install this new Agent.

Uninstalling the Cisco Clean Access Agent

There are two previous versions of the Clean Access Agent that may be installed on your Mac. To determine which version you have, please look at the Clean Access icon in the top right area of your Apple menu bar.

  1. If it is a square key icon Icon , then you have the v4.1.2 Agent. This is typically found on OS X 10.4 and earlier.
  2. If it is a round icon Icon , then you have the v4.1.3.1 Agent. This is typically found on OS X 10.5.

Uninstalling Clean Access Agent v4.1.2

  1. Go to the Clean Access Agent in your Apple menubar and select Quit to exit the Agent.
    Quit Mac Agent
  2. In Finder, go to Macintosh HD > Library > Application Support > Cisco Systems and drag the CCAAgent file to the trash and empty the trash.
    Delete Mac Agent
  3. You have removed the old version of Clean Access and can now install the new version.

Uninstalling Clean Access Agent v4.1.3.1

  1. Go to the Clean Access Agent in your Apple menubar and select Quit to exit the Agent.
  2. In Finder, go to Macintosh HD > Applications and drag the CCAAgent file to the trash and empty the trash.
    Delete Mac Agent
  3. You have removed the old version of Clean Access and can now install the new version.

Installing the new Cisco NAC Agent, v4.7.2

  • Double-click on the NACAgent.dmg file that you downloaded to your desktop. This will create a mounted disk image containing the CCAAgent.pkg installer.
  • Double-click the CCAAgent.pkg file to begin the installation process.
  • A Welcome window will open. Click Continue.
  • In the Important Information window, click Continue.
  • In the Select a Destination window, select Macintosh HD (sometimes it will automatically select it), then click Continue.
  • In the Standard Install window, click Install.
  • After you click the Install button you will be asked to enter your password. Please use the account information you use to log on to your Mac, not your Domain or FirstClass account information.
  • Click the Close button to complete the installation.
  • The latest Clean Access Agent will now be installed.

Your computer now has the updated Cisco NAC Agent installed and will launch to prompt you to login.

On Mac OS X, some parts of the Agent say Cisco NAC Agent, while others say Cisco Clean Access Agent. This is because this version of the Agent was released in the middle of the name change from Clean Access to NAC.

  • Before the server upgrade, all computers except those exempt due to OS X 10.6 will prompt you to login.
  • After the server upgrade, all computers including those running OS X 10.6 will prompt you to login.
  • If you are prompted to login, please login to the Agent by entering your Domain Account, then click Login.
    Login Screen  
     
  • If you logged in successfully, a popup window will appear, click OK.
      Successful Login
     
  • You can check your network status as follows:
    Menubar icon
    • Connected icon  - You are successfully logged in to Wellesley's network.
    • Auth icon  - You are connected to the network, but you have not logged in using Cisco NAC. Click on the icon and choose Login.
    • Search icon  - You are not connected to the network. You should check your network cable or make sure your wireless is turned on. For help troubleshooting your connection problem, please contact the Computing Help Desk.

When the Clean Access servers are upgraded to the new NAC servers, you will not have to install an updated Agent. You will, however, be disconnected from the Clean Access servers and then prompted to login to the new NAC servers. During this brief period, you will lose network access and may need to reconnect to any network services you were using, such as FirstClass, MyWellesley, or MeetingMaker.

The new NAC servers will have the same security checks as the current Clean Access servers. Currently the Mac Agent is for authentication only.

As with the current Clean Access servers, each time your computer is turned off or disconnected from the network for more than 20 minutes, you will be prompted by the Cisco NAC Agent to re-authenticate with your Domain Account. If your computer is left connected to the network 24/7 for an entire week, the NAC Agent will log you out and you will need to re-authenticate.

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