Voicemail Features

Mailbox Setup: Initializing your voice mailbox

When accessing your mailbox for the first time, you should change the temporary security code to your own personal security code and record your name and greeting.

  1. From your telephone: Dial 3900.
  2. Enter the temporary security code. The tutorial will begin.
  3. From another campus phone: Dial 3900.
  4. Enter * then #.
  5. Enter your mailbox number.
  6. Enter the temporary security code.
  7. When prompted, enter new security code, (minimum 6 digits).
  8. When prompted, record your name and personal greeting.
  9. Press ** to exit.

Accessing voice mail from your campus extension

Dial 3900. Enter your security code. Continue with the prompts for the feature desired.

Accessing voice mail from someone else's extension

Dial 3900. Press * then #. Enter your mailbox number. Enter your security code. Continue with the prompts for the feature desired.

Accessing voice mail from outside the campus

Dial (781) 283-3900. Hear the "system greeting", press #. Enter your mailbox number. Enter your security code. Continue with the prompts for the feature desired.

To retrieve messages

Log into your mailbox. Press 1 for new messages. After hearing each message, you can save, delete or skip messages. To save, press 5. To delete, press 4. To skip to next message, press 7. When done, press ** or simply hang-up.

To send messages to another mailbox

Log into your mailbox. Press 2. Record a message. When finished recording, press 2. Enter the extension of the destination mailbox, press #. Follow the prompts to send your message.

To change your personal greeting

Log into your mailbox. Press 3 for Phone Manager Options. Press 1 for Personal Options. Press 3 for Greetings. To change your normal greeting, press 2. Follow the prompts.

Create your out of office greeting

Log into your mailbox. Press 3 for Phone Manager Options. Press 1 for Personal Options. Press 3 for Greetings. To record and set your out of office greeting, press 3. Follow the prompts.

To change your security code

Log into your mailbox. Press 3 for Phone Manager Options. Press 1 for Personal Options. Press 4 to change your security code. Enter new security code. If correct, press ** to exit.

Transfer a caller to voice mail:

  • While on the call, press the Transfer Key and dial the mail system, 3900.
  • Press *.
  • Hear system menu, then press 8.
  • Enter the mailbox number you want to transfer the call to then press the # key.
  • Press the Transfer Key again, or the Connect Key depending on your phone set, to complete the transfer.

Logging out of the system

Press the * key until the system says "Thank you for calling".