remotedesktop

Important Information regarding Remote Desktop and on-campus computers

Windows Remote Desktop currently does not work on campus due to the new network authentication method.  When you attempt to connect to a computer on campus via Windows Remote Desktop, you will be able to connect to it, but after a few seconds the computer you're connecting to will lose its internet connection.

The current workaround is to use VNC, a free remote connection application.  This is the same technology behind Mac OS X's Screen Sharing.  We are working on documentation for this and it should be available soon. If you have questions about this, please contact the Computing Help Desk at x3333 or helpdesk@wellesley.edu.



Information about Remote Desktop and College-owned office computers

Once you have followed the directions below on your office computer (or any other destination computer), you should be able to connect to the computer from any other computer.  If you wish to remotely connect to this computer from an off-campus computer, you must first login to the  SSL VPN  on the off-campus computer.  Please see those directions for more details.

To be able to access the computer remotely, it must stay powered on, set to not go to sleep or hibernation mode, and be logged into Cisco NAC and a Domain Account. You may put the display to sleep (screensaver and/or energy settings) or lock the screen (Windows Key + L).

The Cisco NAC Agent automatically logs the computer off the network if it has been connected to the network continuously for 7 days. If you are going to be away from your office for more than 7 days and need to use Remote Desktop, another staff member will need to login to you computer and then login to the Cisco NAC Agent for you. You can do this by creating another account on your computer for them.

When you are planning to use Remote Desktop for an extended period of time, please do the following to make sure Remote Desktop is setup and working correctly.

  1. Make sure your computer is logged into Cisco NAC and can access the internet. Open a web browser and try to get to www.google.com or another non-Wellesley website.
  2. Get your office computer's Computer Name and IP Address . Download and run this file: GetMyInfo
    • Run the program, and it will tell you the name and IP address, and you will be asked if you want to copy that information to the clipboard. If you say Yes, you can then paste the information into an email or document so you'll have it when you are away from your computer.
    • Your computer name will not change, but it may not work in all situations, so you will also need your IP address.
    • Your IP address may change from time to time, so remember to run GetMyInfo on your office computer before you plan to use Remote Desktop.
    • When using Remote Desktop, it is best to first try just the hostname, if that doesn't work then try hostname.wellesley.local, and if that doesn't work then try the IP address.
  3. After writing down your computer's Computer Name , lock your computer.
    Do not log off, shutdown, sleep, hibernate, or put your computer in standby mode.
    To lock your computer, press Ctrl Alt and Del , then click Lock Computer in the box that appears. Windows key + L also works too.

  4. It is strongly recommended that you go to another computer on campus and try to use Remote Desktop to access your office computer before attempting to connect from home. While on campus, you do not need to login to the VPN to use Remote Desktop. On a Windows PC on the campus network, go to Start > All Programs > Accessories > Remote Desktop Connection. Then type in your office computer's computer name from step 5 above and click Connect. If it works, it should work from home. If it doesn't work, please contact the Computing Help Desk at x3333 for assistance.

Enabling Remote Desktop on your office computer

Please follow the directions below to enable Remote Desktop on your office computer. You will only need to do this once. By default, all College-owned Windows XP computers have Remote Desktop disabled, and Windows 7 computers have some settings enabled, but may not have all the settings below enabled.

For Windows 7 computers:

  • Go to Start > Control Panel , then click on System and Security , then under the System section, click on Allow Remote Access .
  • Select Allow connections from computers running any version of Remote Desktop (less secure), and click OK .
  • Click Control Panel Home in the top left of the window to go back to the main Control Panel page.
      • In the main Control Panel page, under Network and Internet, click View network status and tasks .
      • Click Change adapter settings in the left pane of the window.
      • On one of the Local Area Connection options that is active and says wellesley.local under it, right-click on it and select Properties .  Do NOT do this on any Cisco System VPN items.
      • In the Properties window, double-click on the Internet Protocol Version 4 (TCP/IPv4) item.
      • In the Properties window, click the Advanced button at the bottom.
      • In the Settings window, click the DNS tab.
      • At the bottom of the DNS tab:
        1. In the DNS suffix for this connection field, put wellesley.local
        2. Make sure both Register this connection's addresses in DNS, and Use this connection's DNS suffix in DNS registration are checked.
        3. Click OK .
      • Click OK to close the Internet Protocol window.
      • Click OK to the Local Area Connection window.
      • Close the Control Panel window.
      • Go to Start > All Programs > Accessories.
      • Right-click on Command Prompt and select Run As Administrator, and click Yes to the popup.
      • In the command prompt window, type in the following command and press Enter .
        • ipconfig /registerdns
      • The Command Prompt window should say Windows IP Configuration , and Registration of the DNS resource records for all adapters of this computer has been initiated. Any errors will be reported in the Event Viewer in 15 minutes.   You may close the Command Prompt window.
      • Get your office computer's Computer Name and IP Address . Download and run this file: GetMyInfo
      • You have completed configuring your Windows 7 computer for remote access.  Please wait 10 minutes and then follow the directions below for testing Remote Desktop on another on-campus computer.

For Windows XP computers:

  • Go to  Start Control Panel
    • In Category view, click on Performance and Maintenance, then System.
    • In Detail view, double-click on System.
  • In the System Properties window, go to the Remote tab. In the Remote Desktop section, make sure the Allow users to connect remotely to this computer option is checked, and click OK .
  • Click  Control Panel Home  in the top left of the window to go back to the main Control Panel page.
  • Go to the Network Connection page:
    • If you were in Performance and Maintenance, click the Back button in the top left, then click on Network and Internet Connections .
    • If you were in the Details view, double-click on Network and Internet Connections .
  • In the Network Connections window, right-click on the connected LAN or High-Speed Internet connections and select Properties .  Typically this will be called Local Area Connection .
  • In the Properties window, double-click on the  Internet Protocol (TCP/IP)  item.
  • In the Properties window, click the Advanced button at the bottom.
  • In the Settings window, click the DNS tab.
  • At the bottom of the DNS tab:
    1. In the DNS suffix for this connection field, put  wellesley.local
    2. Make sure both  Register this connection's addresses in DNS,  and  Use this connection's DNS suffix in DNS registration  are checked.
    3. Click  OK .
  • Click  OK  to close the Internet Protocol window.
  • Click  OK  to the Local Area Connection window.
  • Close the Control Panel window.
  • Go to Start > Run, type in CMD and press Enter .
  • In the command prompt window, type in the following command and press  Enter .
    • ipconfig /registerdns
  • The Command Prompt window should say  Windows IP Configuration , and  Registration of the DNS resource records for all adapters of this computer has been initiated. Any errors will be reported in the Event Viewer in 15 minutes.   You may close the Command Prompt window.
  • Get your office computer's Computer Name and IP Address . Download and run this file: GetMyInfo
  • You have completed configuring your Windows XP computer for remote access.  Please wait 10 minutes and then follow the directions below for testing Remote Desktop on another on-campus computer.

 


Connecting to your office Windows computer using Remote Desktop Connection from a Windows computer.

For a faster response time during your Remote Desktop session, we recommend connecting your home computer to your broadband connection using a wired ethernet connection instead of wireless. If you connect using ethernet, be sure to disable your wireless connection. If you connect using wireless, response time to your actions in Remote Deskop may be delayed and you may experience disconnections. You may also experience slowness if you are using bandwidth intensive applications on your home network, such as watching streaming video or playing online games.

  • If you are trying to connect from off-campus , please make sure you have logged into the SSL VPN first.
  • On Windows XP, go to Start > All Programs > Accessories , and click on Remote Desktop Connection . If you do not see Remote Desktop Connection in the Accessories folder, look in the System folder inside of Accessories.

    On Windows Vista or 7, go to Start > Programs > Accessories , and click on Remote Desktop Connection .

  • In the Remote Desktop Connection window, in the Computer field, type in your office computer's Full Computer Name that you wrote down from the configuration steps in Enabling Remote Desktop . Remember, to use wellesley.local , not wellesley.edu.
  • In the Remote Desktop Connections window, click the Options button.
  • In the General tab, in the Username field, put WELLESLEY\username .
  • In the Display tab, set the Remote Desktop Size to Full Screen (all the way to the right of the bar).
  • In the Display tab, set the Colors to High Color (16-bit) .
  • In the General tab, click Save .
  • Click Connect to connect to your office computer.
  • A black full-screen window should appear, then a blue background and a login window. Login to the computer like you normally would with your Wellesley Domain Account.
  • Once you have logged into your office computer, you may now use it to access on-campus resources, such as the Admin Firewall.
  • To minimize the Remote Desktop session, there should be a bar at the top center of your screen where you can click the minimize or close buttons. If you click the thumbtack icon on the left in the bar, that will hide or unhide the bar.
  • To stop using the Remote Desktop, click the X in Remote Desktop menubar to close the Remote Desktop session.

Connecting to your office Windows computer using Remote Desktop Connection from a Mac OS X computer.

For a faster response time during your Remote Desktop session, we recommend connecting your home computer to your broadband connection using a wired ethernet connection instead of wireless. If you connect using ethernet, be sure to disable your wireless connection. If you connect using wireless, response time to your actions in Remote Deskop may be delayed and you may experience disconnections. You may also experience slowness if you are using bandwidth intensive applications on your home network, such as watching streaming video or playing online games.

  • If you are trying to connect from off-campus , please make sure you have logged into the SSL VPN first.
  • On Mac OS X, you may already have Remote Desktop Connection client installed, if you installed addons for Microsoft Office.  It will be in your Applications folder and called Remote Desktop Connection.
  • If you do not have Remote Desktop Connection installed, please visit Microsoft's Remote Desktop website to download and install it.
  • Launch the Remote Desktop Connection program, then go to File > Edit a connection.
  • Select Default.rdp and click Open .
  • In the Login tab, enter your username, leave the password field blank, and put Wellesley for the Domain.
  • In the Display tab, for Remote desktop size, select Full Screen.
  • Click the red dot in the top left to close the settings window.
  • In the main window, in the Computer field, type in your office computer's Computer Name.   If that doesn't work, try computername.wellesley.local , and if that doesn't work try the IP address .
  • Go to File > Save to save the settings.
  • Click Connect.
  • When prompted, enter your Domain Account password, then click OK.
  • A black full-screen window should appear, then your Windows desktop should appear.
  • Once you have logged into your office computer, you may now use it as if you were in front of your office computer.  This will allow you to use the Admin Firewall, and the resources behind that.
  • To stop using the Remote Desktop, press Command-Q to quit the application, or move your mouse to the top of the screen to get the Apple menubar to appear, and select RDC > Quit.

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