FAQs

 

FAQs for Students

FAQs for Faculty and Staff


Frequently Asked Questions for Students

  1. I received an email that says I have a package—what does that mean?
  2. I forgot my unit box number. What do I do?
  3. I forgot my unit box combination. What do I do?
  4. When does mail get picked up?
  5. My delivery confirmation/tracking number said that my package has been delivered to Wellesley Hills; why don’t you have it?
  6. My tracking number said that my package has been delivered, but I haven’t received an email yet. Why is this?
  7. I go by a different name than the one that is on my Wellesley account/onecard; does this make a difference?
  8. What is the difference between the yellow and blue mailboxes?
  9. Can you send certified or Express U.S. mail?
  10. Can you send packages with tracking?
  11. Can I get a receipt for my purchase?
  12. Do you take credit or debit cards?
  13. My package was supposed to arrive yesterday/three days ago/last week and I haven’t received an email yet. Where is it?
  14. How come this letter has my unit number on it, but isn’t addressed to me?

 

1.  I received an email that says I have a package—what does that mean? Our system sends one automated email per parcel. If you receive one email then you have one package, if two emails, two packages, and so on.

2.  I forgot my unit box number. What do I do? Unit box numbers can be found in the Wellesley Directory (http://www.wellesley.edu/Directory) when accessed from campus.

3.  I forgot my unit box combination. What do I do? Come ask us! Bring your onecard and unit box number.

4.  When does mail get picked up? USPS mail pick up is at 3pm every weekday.

5.  My delivery confirmation/tracking number said that my package has been delivered to Wellesley Hills; why don’t you have it? Sometimes the tracking says a package has been “delivered” when it is still at the Wellesley Hills post office, not Wellesley College. We should have your package in a day or two.

6.  My tracking number said that my package has been delivered, but I haven’t received an email yet. Why is this? You will receive an email as soon as your package is processed through our system.

7.  I go by a different name than the one that is on my Wellesley account/onecard; does this make a difference? It does make a difference. Please let us know when you pick up the package and please use your unit number as part of your address.

8.  What is the difference between the yellow and blue mailboxes? The yellow mailbox is for on-campus mail and the blue mailboxes are for off-campus mail. There is no postage necessary for on-campus mail, but off-campus mail must have appropriate postage.

9.  Can you send certified or Express U.S. mail? No, we can’t. If you want to send a package as certified or Express U.S. mail, you must take it to the U.S. Post Office.

10. Can you send packages with tracking? We can’t send USPS packages with tracking. If you want to be able to track a package that you are sending, you must take it to the U.S. Post Office or use the FedEx services that we offer.

11. Can I get a receipt for my purchase? Yes, but please let us know that you want a receipt before we ring up your purchase.

12. Do you take credit or debit cards? No, we only take cash. Please try to have small bills when appropriate.

13. My package was supposed to arrive yesterday/three days ago/last week and I haven’t received an email yet. Where is it? If your package is small, it may be in your unit box, in which case you would not receive an email.

14. How come this letter has my unit number on it, but isn’t addressed to me? Sometimes we receive mail for students who have graduated, and their mail accidentally gets sorted into unit boxes. Just bring the letter back to us and we will get it to the correct recipient


    Return to top of page


    Frequently Asked Questions for Faculty and Staff

    1. Where can I buy stamps for my department?
    2. Where can I buy stamps for personal use?
    3. Where do I mail department packages?
    4. Where can I mail personal packages?
    5. Where can I purchase a money order?
    6. How do I mail overnight mail for my department?
    7. How can I mail overnight items for myself?
    8. Where do I go to have something weighed for pricing information?
    9. Email us other questions!

     

    1.  Where can I buy stamps for my department? You can purchase stamps online at www.usps.com and charge them on your Pro-card. Stamps are also available in the Wang Campus Center at the retail window. Only cash is accepted at the Wang Campus Center.

    2. Where can I buy stamps for personal use? You can purchase stamps online at www.usps.com, at the Wellesley Hills or Wellesley Square Post Office, the retail window at the Wang Campus Center Mail Services office, or at some ATM machines.

    3. Where do I mail department packages?  Department packages should have a meter mailed form attached and placed in campus mail.

    4. Where can I mail personal packages?  There are two U.S. Post Offices in the town of Wellesley and Mail Boxes etc. located on Linden Street in Wellesley. Mail Boxes etc. provides USPS, UPS, FedEx and packaging supplies. Wellesley College Mail Services at the Wang Campus Center provides package services for items weighing up to ten pounds. Domestic items only.

    5. Where can I purchase a money order?  Money orders can be purchased at the local U.S. Post Offices, some grocery stores and at local banks.

    6. How do I mail overnight mail for my department?  The College has a corporate account with FedEx. You can get supplies and air bills by contacting Fran Adams at fadams@wellesley.edu

    7. How can I mail overnight items for myself? There are several options available. There are two self-service FedEx boxes located on campus. One is between Green Hall and Pendleton the other is between Simpson and the Science Center. These boxes are equipped with supplies and blank air bills. You can pay by credit card. You can also go to a local post office and ship U.S.P.S. express.

    8. Where do I go to have something weighed for pricing information?  There is a scale available for weighing items outside the former Contract Station in Green Hall. There are also scales available at the retail window of the Wang Campus Center Mail Services office.

    9.  Email us other Questions!

    Return to top of page

     

    Contact Us

    Contact Us

    Mail Services
     

    Hours & Phone Numbers
    Administrative and Academic Offices
    Wellesley College Distribution Center
    Monday - Friday 8:30 am - 1 pm, 2 pm - 4:30 pm
    Phone: 781.283.2289

    Students & the Wellesley College Community
    Lulu Chow Wang Campus Center
    Retail Service Window: Monday - Friday 10:00 am - 3:00 pm
    Package Pick Up: Monday - Friday 10:00 am - 4:30 pm
    Student Mail Unit Access: 24 hours a day, 7 days a week
    Phone: 781.283.2304

    For other questions,
    e-mail Fran Adams