Q: How long have you worked at Wellesley?
A: I have been at Wellesley College for seven
Q: What are your overall responsibilities?
A: As a communications coordinator, I oversee
the service line for students, faculty, and staff.
I respond and dispatch calls to our Facilities
maintenance team with related repairs,
questions, and concerns, including calls for
custodial services. I am also the first point of
contact at Facility Management’s front desk for
all visitors and guests and I provide general
administrative support to Facilities Management
& Planning team.
Q: Have you managed the service line since
you started at Wellesley? If not, what other
positions have you held at the college?
A: My first job at Wellesley was in the Accounts
Payable office where I worked for five years.
Q: What do you enjoy most about your role?
A: I enjoy working the service line and love
helping people. My first objective is always to
be friendly when calls come in. I take each call
with concern, remembering it’s important to be
mindful and have a positive attitude.
Q: What are some of the biggest challenges of
A: The biggest challenges are at the beginning of
the school year. Having the patience to support
and assist the Students (and mainly the parents)
with their transitional move as it can get quite
Q: What are the easiest service requests to
A: My easiest requests are overall routine
maintenance (plumbing, heating. and electrical)
calls. It makes it easy now because I know
how to communicate work-related repairs and
maintenance to our department’s maintenance
Q: Is there anything you’d like the students,
faculty, and administration to understand about
the process of fulfilling service requests?
A: Sometimes I wish that students, faculty, and
staff could be a little more mindful of the shop’s
time. If they know future repairs are going to be
needed, it’s important that they not wait until the
last minute to put in a rushed work order.
Q: Where is your favorite place on campus?
A: The entire Wellesley Campus is beautiful,
and I love walking around exploring. You find
little interesting nooks around campus. Looking
over Waban Pond