Duo Setup

Setting up Duo for Google Apps and Workday

How do I enable Duo on my account?

  • New faculty, staff and students are enrolled in Duo when your account is created. 
  • Alumnae and other members of the College can enroll via this web form.

How do I setup Duo on my account?

After Duo is enabled on your account, the next time you login to Wellesley's Google Apps or Workday, you will be prompted to enroll.  The enrollment process guides you through the steps, but you can also follow the information below.

  1. If you have an Android or Apple mobile phone, we strongly recommend downloading the free Duo Mobile app to make logging in quicker and easier, and it also allows you to login if your phone doesn't have a cell data service or an internet connection.

  2. If you don't have a mobile phone, you can request a Duo USB Token from the Help Desk.
     

  3. Make sure you are near the phone you want to setup before continuing.
     

  4. Login to Wellesley Google Apps or Workday from a web browser on a computer.
     

  5. After logging in, you will see a Duo Enrollment screen instead of your email, click Start Setup.

    • If you don't see a Duo prompt, your login information may be cached.  Try using a different browser or a private or incognito browser session.

    • If you still don't see a Duo prompt, contact the Help Desk for assistance.
       

  6. ​​Choose the type of device you wish to setup. 

    • If you have a phone without cell phone service, choose Tablet.
       

  7. If you chose Mobile phone:

    1. Enter your phone number with area code (and country code if it isn't US), check the box to verify it's correct, and click Continue.

    2. Choose the type of mobile phone and click Continue.

    3. Click I have Duo mobile installed.

    4. On your phone, open the Duo Mobile app, tap the + to add a new system, and it should start camera mode.  Hold your phone up to the screen so it can read the QR code.  Once complete, the Duo Mobile app will say Registering Device, you will see a new Wellesley College item in the app, and your computer screen will show a green checkmark on the QR code.  Click Continue.

    5. Go to Step 11.
       

  8. If you chose Tablet:

    1. Choose the type of tablet (iOS - Apple device, or Android), and click Continue.

    2. Click I have Duo mobile installed.

    3. On your tablet, open the Duo Mobile app, tap the + to add a new system, and it should start camera mode.  Hold your phone up to the screen so it can read the QR code.  Once complete, the Duo Mobile app will say Registering Device, you will see a new Wellesley College item in the app, and your computer screen will show a green checkmark on the QR code.  Click Continue.

    4. Go to Step 11.
       

  9. If you chose Landline:

    1. Enter your phone number with area code (and country code if it isn't US), check the box to verify it's correct, and click Continue.

    2. Go to Step 11.
       

  10. If you chose Security Key (Duo USB Token):

    1. ​Click Continue.

    2. A popup will ask you to insert and tap on your Security Key to setup.  Insert the Duo USB Token into a USB slot on your computer so that the key on the token lights up.  You may need to turn it upside down if it doesn't light up.  After inserting the Duo USB Token, tap on the key icon on it to activate it, so the setup can complete.

    3. Once the setup is complete, the popup will disappear.

    4. Go to Step 11.
       

  11. If you are asked, you can choose the method you wish to be the default when you get prompted for Duo.

    • DO NOT choose to be prompted automatically, so that you can easily check the "Remember me for 30 days" option during the login process.
       

  12. Click Continue to Login.
     

  13. Login using the method you setup, to verify that it was setup properly.
     

  14. We strongly recommend that you request a text message that give you 10 one-time use passcodes to store in a safe place, and also setup a second device in case you forger or lose your phone.

    • To get SMS passcodes, at the login prompt, click Enter a Passcode.  Then you will get a blue bar at the bottom, where you should click Text me new codes.  Your cell phone plan's text message rates will apply to any texts from Duo.  This will send you 10 one-time use passcodes that you should write down and place in a secure location that you can access if you lose your phone.

    • To setup a second device, follow these directions.
       

If you run into any issues during setup, please contact the Help Desk.