Telephone Repair

All telephone and voicemail repair calls should be directed to the Help Desk x3333 or email helpdesk@wellesley.edu

Before reporting a problem

please check the following:

  • If you have no dial tone or static on all calls, make sure all connections are secure, including the line cord into the jack and the handset cord into the telephone.
  • If you're having trouble with your display or speaker (especially on a new single line display phone with caller ID- model 9316), make sure both cords are plugged in. The line cord and the power cord.
  • Have you recently put in a request for change? If so, the work may not be complete.
  • If you have trouble making outside calls, check your dialing instructions. Identify if you are having a problem on all long distance or just one number. Be sure to provide the complete number and any recording information you hear.
  • If you receive a message in voicemail that goes on forever, press 4 to delete.

Reporting a Problem

please be sure to have the following information available:

  • Extension number or mailbox number
  • Telephone type
  • Building and room number
  • Telephone jack number (found at wall jack where phone is plugged in)
  • Complete description of problem
  • Name of contact and extension where you can be reached