Zoom Phone

August 31, 2021

 

LTS is pleased to announce that campus telephone service has completely migrated to Zoom Phone. Please see our Welcome to Zoom Phone one-page document for quick tips on its most important features.

 

Zoom Phone works with the Zoom software you've used for meetings and webinars. You can make and receive calls (without video) from your computer and mobile devices including your laptops, tablets, and smartphones. You have complete control over when calls ring on your devices and how you receive your voicemail.

 

Your old on-campus desktop phone does not work with Zoom Phone and will be collected from your office later in the fall. New physical phones will be allocated based on the following criteria:

  • Service desks
  • Safety phones in a lab or classroom
  • Faculty or staff has a desktop computer without a microphone
  • Faculty or staff share an office space or work in open cubicles
  • Faculty or staff has regular private conversations about senstitive matters.

For those who qualify for a physical phones, LTS will provide an option for a basic headset in lieu of a phone and replace it every ~3 years, as appropriate.

Will my phone number change?

No.  The College has moved all 781-283-xxxx numbers for faculty and staff to Zoom.

 
Will 4-digit dialing still work?

Yes. Type a number (or a name) in the Zoom software's dial pad to search through your internal, external, and synced contacts. Click a search result to make a call.

 
Will people see my personal number in Caller ID when I use Zoom from my cell phone?

No. If you make a call from the Zoom app on your phone, the people receiving your call will see your College phone number.

 
My department has a service line that is shared among multiple people. Will this still work?

Yes! In fact, managing shared service lines is easier in Zoom. Service desks including the Help Desk and Student Financial Services have been using these features since March 2020.

 
Will calls in Zoom interrupt my meetings?

No. You can hide notifications of incoming calls anytime you wish, or instead choose to let the call arrive and choose whether to send it directly to voicemail, put your meeting on hold to answer it, or even merge it into the meeting you are having.

Can I forward my College number to my personal cell phone or other phone?

Zoom calls can be forwarded to smart phones, flip phones or landline phones if needed.

What if I prefer to read my voicemail instead of hear it?

Zoom automatically emails you both an audio and text transcription of your voicemail. This can also be disabled if you prefer to not receive voicemail in email, and instead prefer to log into Zoom to hear these messages.

I prefer to use a headset for my Zoom meetings. Will it work for Zoom phone as well?

Yes, you can absolutely use the same headset you already have.

 
Can I choose not to have a Zoom Phone?

Not having a Zoom phone is equivalent to not having a College phone number, which your students and other colleagues may use to reach you, so we strongly discourage it.

Do I still need to dial 9, 1 to make a call outside the College?

No! You can just dial the area code and number without prefacing it with 9,1.