August 31, 2021
LTS is pleased to announce that campus telephone service has completely migrated to Zoom Phone. Please see our Welcome to Zoom Phone one-page document for quick tips on its most important features.
Zoom Phone works with the Zoom software you've used for meetings and webinars. You can make and receive phone calls from your computer and mobile devices including your laptops, tablets, and smartphones. You have complete control over when calls ring on your devices and how you receive your voicemail.
New desk phones compatible with Zoom Phone are allocated based on the following criteria:
- Service desks
- Safety phones in a lab or classroom
- Faculty or staff has a desktop computer without a microphone
- Faculty or staff share an office space or work in open cubicles
- Faculty or staff has regular private conversations about senstitive matters.
For those who qualify for a physical phones, LTS will provide an option for a basic headset in lieu of a phone and replace it every ~3 years, as appropriate.
No. The College has moved all 781-283-xxxx numbers for faculty and staff to Zoom.
Yes. Type a number (or a name) in the Zoom software's dial pad to search through your internal, external, and synced contacts. Click a search result to make a call.
No. If you make a call from the Zoom app on your phone, the people receiving your call will see your College phone number.
Yes! In fact, managing shared service lines is easier in Zoom. Service desks including the Help Desk and Student Financial Services have been using these features since March 2020.
No. You can hide notifications of incoming calls anytime you wish, or instead choose to let the call arrive and choose whether to send it directly to voicemail, put your meeting on hold to answer it, or even merge it into the meeting you are having.
Zoom calls can be forwarded to smart phones, flip phones or landline phones if needed.
Zoom automatically emails you both an audio and text transcription of your voicemail. This can also be disabled if you prefer to not receive voicemail in email, and instead prefer to log into Zoom to hear these messages.
Yes, you can absolutely use the same headset you already have.
Not having a Zoom phone is equivalent to not having a College phone number, which your students and other colleagues may use to reach you, so we strongly discourage it.
No! You can just dial the area code and number without prefacing it with 9,1.