TeamViewer Remote Support

TeamViewer Remote Support

TeamViewer is remote access software used by the Computing Help Desk and Library & Technology Services staff.

All College-owned computers should have TeamViewer installed, although it could be an outdated version.  Computers that are not imaged or have an incompatible version can download the latest TeamViewer QS version directly from the vendor.

For the Help Desk and LTS staff to access a computer using TeamViewer, the person requesting remote support must first launch the application (search for “TeamViewer QS”), then give the ID and Password to the Help Desk or LTS staff. 

The person whose computer is being remotely accessed should minimize or close any confidential information on their desktop before the TeamViewer session begins.  They will be able to see everything the Help Desk or LTS staff is doing on their computer, and will still maintain control of their mouse and keyboard.

LTS staff and the Help Desk will use TeamViewer only while a phone call is in progress with the person requesting help.  They will explain everything they are doing, and they will close the TeamViewer session before ending the phone call.