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PC and Mac Backup Software
|Crash Plan Pro|
CrashPlan Pro is an easy, secure online backup system to protect all of your critical data. LTS is utilizing CrashPlan Pro to provide desktop and laptop back up for faculty and staff College-owned computers. For personally owned computers, visit CrashPlan.com to find out more about their consumer level accounts.
Installers are already on the desktop of PCs provided by LTS delivered on or after Summer 2012. Otherwise, use the following links for CrashPlan installers and installation instructions: Windows and Mac OS X.
For instructions on using CrashPlan to restore files, please click here or contact the HelpDesk.
1. What will CrashPlan back up?
By default, CrashPlan Pro will back up your entire computer EXCEPT your programs/applications and the computer’s operating system. It is a good habit to keep all of your data in your User folder (usually named after your user name).
2. What if I don't want some things backed up?
If you have personal documents, non-work-related data, or are working with PI or PII that should not be backed up, you can create a folder anywhere on your computer with “Exclude” as the name. CrashPlan will ignore that folder and the contents of that folder. Please note, it is also not mandatory to use CrashPlan at all! This is optional and is provided for your benefit. If you wish to not have backups or need a different solution for business or research purposes, please contact the Help Desk.
3. Where is the backup data stored?
The backups are stored on a server on campus.
4. How many computers can I back up?
Faculty and staff can back up one College-owned computer.
5. How do I log in?
After installing CrashPlan, you will be prompted to create an account. The username and password you choose must match that of your Wellesley Domain username and password.
6. How long will my initial backup take?
The initial backup may take a long time depending on the size of your files. It will run in the background and not affect your productivity.
7. What if the initial backup is interrupted?
You can shut your computer down during the initial backup and CrashPlan will resume from where it left off next time your computer is turned on. Of course, the initial backup will go more quickly if the computer isn't interrupted during the process.
8. What do I do after I install CrashPlan?
CrashPlan will continue to backup your computer regularly without any interaction. The backups following the initial backup are incremental and therefore much quicker than the first.
9. How can I restore lost data?
You can restore files on your own from the CrashPlan desktop client or through the CrashPlan web portal.
10. Does it work on my laptop when I am not on campus?
No, CrashPlan only works when you are connected to the Wellesley network. However, you can still backup and restore from off campus if you are connected via the Wellesley SSL VPN.
11. What if I've lost everything?
If you experience catastrophic data loss, please contact the Help Desk (x3333) for assistance with a CrashPlan full system restore.