CALL Program

CALL (Collaborative Administrators Learning Leadership)


This four day program for Individual Contributors will focus on self-awareness and leadership skills, diversity and inclusion, communications skills and relationship building, and managing personal and organizational change.  The goal of this program is to create transferable skills, knowledge, and expertise. The course will allow participants to network across the organization, sharing best practices and cultural knowledge with colleagues.

Who Would Benefit

Employees should be high potential, high performing individual contributors. Employees may self-nominate, or nominate someone with whom they have worked. Department heads and managers may nominate employees who they believe meet the following criteria in addition to excelling in their current positions:

  • Interest in collaboration and broadening their contributions to the College
  • Desire to continue their professional development and to better the College as a whole
  • Commitment of time and energy during the sessions

Program Details

The workshops will run for four weeks and will meet every other week for 3.5 hours.


Module 1 Your Style Profile: Understanding the Myers-Briggs Type Indicator

Thursday, November 4, 2021 (9:00 a.m. to 12:30 p.m.)

Goal: The goal of this module is to explore the sixteen personality types and to learn how the facets of the MBTI Step II create a deeper understanding of communication styles at work.


  • Learn about the theory of the Myers-Briggs Type Indicator.
  • Assess individual MBTI type.
  • Engage in four interactive team exercises to understand communication styles.
  • Explore how one’s MBTI style can create a deeper connection to one’s work-life. 
  • Define next steps in the Professional Development Plan.
Module 2 Embracing a Culture of Diversity and Inclusion through Understanding Bias

Thursday, November 18, 2021 (9:00 a.m. to 12:30 p.m.)

Goal: The goal of this module is to create an awareness of the benefits of diversity, inclusion, and belonging. We will discuss the role of implicit bias, where it comes from, and most importantly to consider creative ways to mitigate bias. The aim is to create an organization that understands and embraces diversity and inclusion for everyone. 


  • Examine and discuss the benefits of a diverse organization.
  • Learn about the theory behind how bias develops.
  • Discover the Implicit Association Test (IAT) results.
  • Identify why understanding bias is essential to one’s organization.
  • Participate in the “Window Pane” exercise.
  • Develop creative ways to mitigate bias in one’s department
Module 3 Effective Communication and Forward Feedback

Thursday, December 2, 2021 (9:00 a.m. to 12:30 p.m.)

Goal: This goal of this module is to reflect on effective communication strategies, and to learn about one’s unique conflict style using the Thomas-Kilmann conflict assessment. We will learn explore a communication case study and prepare a peer coaching conversation.   


  • Examine the flow of work and effective communication.
  • Learn individual communication styles using the Thomas-Kilmann assessment.
  • Explore strategies to manage workload and set work-related goals.
  • Explore how to give and receive effective feedback.
Module 4 Managing Change and Embracing Transitions

Thursday, December 16, 2021 (9:00 a.m. to 12:30 p.m.)

Goal: The goal of this course is to discuss change, both personal and organizational, explore the elements of a change transition and adopt strategies to help with the transitional period.


  • To understand what constitutes a work change and a personal change.
  • Explore the transition period of change.
  • Understand the three stages of transition.
  • Explore strategies to help individuals and teams deal with change.
  • Examine the role of mentors and coaches in change. 

We Learn