The Computing Help Desk has partnered with CTS Services of Bellingham, MA to provide a convenient option for students, faculty, and staff to get their personally owned devices (computers, tablets, printers, etc.) repaired if the Help Desk is unable to resolve the issue. CTS Services is a local company that has been providing hardware repair support for our College-owned computers for many years.
Students, faculty, and staff that are having trouble getting their personal computers connected to the Wellesley campus network can bring their computers to the Computing Help Desk and receive free, best-effort software support. If the Computing Help Desk is unable to get the computer to connect to the network, or there are other problems with it, then you can choose to use CTS Services to repair the computer.
CTS Services makes weekly campus pickups by appointment (they must be notified by the previous Wednesday), and returns on Thursdays during the fall and spring semesters. If there is only one device to pick up, there may be a $50 pickup fee. If the issue is covered under warranty, it will be repaired at no additional cost. If the issue is not covered under warranty or the warranty is expired, there is a $90 diagnostic fee. After diagnosis, CTS will contact you and give you a repair estimate. All payments are done directly with CTS. Wellesley College & LTS do not handle the money, we are only a pick-up and drop-off point.