What is the purpose of PaperCut?
PaperCut helps reduce waste and increases print security in our libraries and computing labs. After printing from a computer, your job will be held for up to 12 hours until you log in to a release station to "release" the job to the printer for printing. You can delete print jobs from your queue if you don't want them or just allow them to expire after 12 hours.
What if I have questions or problems?
Call the Computing Help Desk x7777 with any questions or feedback.
Where can I print with PaperCut Mobility Print?
Release stations and printers are available in the following locations:
Clapp Library: Reference Room, Knapp Center
Science Center: Mini Focus and outside E101
Pendleton: Pendleton East 3rd Floor
Jewett: Art and Music Libraries
Residence Halls: Shafer, Tower, Bates, Stone-Davis
Also available via Mobility Print: Color printing in Clapp Library.
The color printer is added the same way the regular mobilityprint queue is added, but printing color involves a fee. There is no release station, it prints immediately, so only add and use this printer if you need it.
Why does it say I only have X pages left?
PaperCut assigns each person an allotment of 1,000 pages, which is based on the average number of pages printed by Wellesley students per semester. Each time you print, pages are deducted from this number.
If your computer launches the PaperCut Client, it will have outdated information, as we no longer use the client. Remove the PaperCut Client
as you would any other software on your computer and follow the instructions to set up Mobility Print
See Can I track my printer usage? below for how you can see your current pages left.
What happens when I run out of pages?
For Spring 2019, see the previous paragraph to ensure you're seeing current information.
See Can I track my printer usage? below to see your current balance.
How long do I have between printing a document and releasing it?
PaperCut stores print requests for 12 hours before removing them if they are not released. After 12 hours, the print job is deleted from the server.
Help! My print job disappeared!
Sent something to Mobility Print and it disappeared?
Send a very simple document, making sure it's set for 8.5x11" US Letter sized paper, to see if it's something about that document that's amiss.
Wrong paper/page size?
When you send your print job, pause for a moment to make sure it's set to print to 8.5x11" US letter-sized paper.
PDF files are compressed files. Before printing, the document must be uncompressed in the system. While the file size you see might be 10MB, its uncompressed size could be hundreds of MB! Jobs whose uncompressed file size is more than 300MB will be denied when they hit the server to maintain reasonable printing times at the printers. To print your job, print sections of pages at a time. If you would like help optimizing a PDF file so it is able to print in its entirety, please visit our service desk.
Can I track my printer usage?
Log in to the PaperCut Web Portal
using your Wellesley username and password. You will be able to precisely track your printing usage over the course of a semester. Due to privacy concerns, PaperCut does not store the actual print jobs after they are released to the printer.